Lesiure Club Assistant

The Best Western Plus Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free onsite parking

Gym & golf club membership

Discounted food & beverages

Discounted group stays

Job summary

The Best Western Plus Windmill Village Hotel, Golf Club & Spa in Coventry is seeking a Leisure Club Assistant to deliver outstanding hospitality across our gym, golf club and spa facilities. You will work as part of a friendly team to welcome guests, take bookings and ensure a high standard of customer service.

We offer a competitive salary with fantastic benefits including free onsite parking, free gym and golf club membership, discounted food and beverage, and discounted stays within the

Qualifications

• Experience in a guest facing role
• A passion for golf
• Self-motivated and enthusiastic
• Engaging with customers and inspiring service

Responsibilities

• Welcome and acknowledge all guests; address service needs and promote a fun atmosphere
• Ensure reception desk runs efficiently and guest care is a focus during shifts
• Supervise and ensure safety of guests and members per procedures and Health & Safety rules
• Maintain golf diary; input and update bookings promptly
• Take enquiries and bookings; drive sales and club profitability
• Maintain club cleanliness per Golf Club procedures
• Schedule tee times and spa treatments as required
• Take orders, dispense drinks and serve at tables
• Promote and sell golf and leisure shop merchandise
• Sell club memberships and promote services
• Maximize facility usage and memberships to meet targets
• Observe activity and provide poolside cover as needed

Job description

Windmill Village Hotel, Golf Club & Spa, CV5 9AL

The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.

We have an exciting opportunity for a Lesiure Club Assistant to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

Key responsibilities for the Leisure Club Assistant are;

• Welcome and acknowledge all guests; anticipate and address guests' service needs at all times, promoting a fun and relaxing atmosphere.
• Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
• Be responsible for the supervision & safety of guests and members in accordance with Company procedures and Health & Safety regulations.
• Maintain and manage the golf diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
• Take enquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
• Be responsibility for the cleanliness of the club at all times in accordance with Golf Club procedures.
• Schedule tee times for golfers and spa treatments for clients as requested.
• Take orders, dispense drinks and serve at tables where necessary.
• Promote and sell golf and leisure shop merchandise to guests and members.
• Sell and process club memberships along with promoting the clubs services.
• Promote facilities with a focus on memberships and achieving forecasted targets.
• Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.

The Ideal Candidate Will:

• Have a passion for golf
• Be self-motivated and enthusiastic
• Have previous experience in a guest facing role

The Essential Skills:

• Engaging and the ability to inspire
• A passion and commitment to quality and customer service
• Well organised and structured in your approach

The Desirable Skills:

• Confident personality with presence
• Attention to details and the ability to multitask duties