Leisure Team Member Apprentice Level 2

GREENWICH LEISURE LTD; Grove; On-site; GBP 12,000 - 14,000; Full time

Job summary

Greenwich Leisure Ltd. (GLL) is recruiting a Leisure Team Member Apprentice for Wantage to join the UK’s largest leisure provider. You’ll receive extensive on-the-job training across customer experience, fitness delivery and leisure operations, while pursuing an recognised apprenticeship.

The 18-month programme includes qualifications such as NPLQ, First Aid at Work (Level 3), Certificate in Teaching Swimming, and Level 2 Gym Instructor, with progression opportunities within community facilities.

Qualifications

• Essential: GCSE Maths at grade 4
• Essential: GCSE English at grade 4
• Strong communication and teamwork abilities
• Interest in health, fitness and customer service

Responsibilities

• Understand services and assist customers with questions.
• Support different customer needs and feedback collection.
• Handle customer complaints and assist with programmes.
• Facilitate swimming lessons and health screenings where qualified.
• Plan and deliver exercise sessions aligned to member goals.

Skills

Communication skills

Organisation skills

Team working

Physical fitness

Swimming Skills

Education

GCSE Maths (4)

GCSE English (4)

Job description

About the Employer

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.Our people are from the communities we serve and help us make real changes in their local area.One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.We offer two different types of work arrangements: * A permanent employment contract - part time and full time.* A flexible worker engagement by joining our flexible worker pool.If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location

What You'll Do

GLL is currently recruiting a Leisure Team Member Apprentice to work in Wantage Leisure Centre, Vale of White Horse, OX12 9BY. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming
• Level 2 Gym Instructor

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.

Training Outcome

The apprentice will be able to progress onto the next level.

Skills Required

• Communication skills
• Organisation skills
• Team working
• Physical fitness
• Swimming Skills

Qualifications

• Essential - GCSE - Maths - 4
• Essential - GCSE - English - 4

Course Information

Course: Leisure team member (level 2)

Level: 2

Route: Health and science

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: To be discussed during interview stage.

Expected Duration: 1 Year

Training Provider: SCL EDUCATION & TRAINING LIMITED