Leisure Team Member Level 2 Apprentice

Career Choices Dewis Gyrfa Ltd; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Freedom Leisure is hiring a Lifeguard to ensure friendly, clean and safe facilities for our customers across our centres. You’ll be part of a welcoming team and committed to delivering top-notch customer service.

You'll need to swim competently and be prepared to undertake training (NPLQ and First Aid at Work provided). We value flexible, energetic staff who help create positive experiences for everyone.

Qualifications

• NPLQ qualification or equivalent (training to be provided)
• First Aid at Work (training can be provided)
• An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
• Well-developed interpersonal skills
• Strong swimmer and able to attend a week-long training course
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
• To be able to work flexibly and understand instructions from managers
• Demonstrated passion and energy for the leisure industry
• Flexible and adaptable

Responsibilities

• In the role of Lifeguard, you will ensure the best levels of service are achieved for our customers through offering a friendly, clean and safe facilities.
• We’re not looking for the next Duncan Goodhew but you will need to be able to swim competently.

Skills

NPLQ

First Aid at Work

Interpersonal skills

Customer service

Swimming ability

Team player

Flexible

Adaptable

Job description

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact.

Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.

We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone

• because everyone deserves to feel good.

We’re all about delivering amazing customer service with a smile—every single day.

We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.

You don’t need to be an expert to get started

• we’ll give you all the training and support you need.

With over 130 centres across England and Wales, there’s loads of room to grow.

Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

In the role of Lifeguard, you will ensure the best levels of service are achieved for our customers through offering a friendly, clean and safe facilities.

We’re not looking for the next Duncan Goodhew but you will need to be able to swim competently.

If you need extra coaching to get to the level needed to become a lifeguard, don’t worry as one of our excellent swim teachers will be able to support you to improve.

If you want to progress further, we will support this through additional training, both formal and on the job will be key.

However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us.

What is really important is that you are happy in your work.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.

Minimum requirements

• NPLQ qualification or equivalent (training to be provided)
• First Aid at Work (training can be provided)
• An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
• Well-developed interpersonal skills
• Strong swimmer and able to attend a week-long training course
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
• To be able to work flexibly and understand instructions from managers
• Demonstrated passion and energy for the leisure industry
• Flexible and adaptable

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).