Leisure Team Member L2 Apprentice

SCL; Carterton; On-site; GBP 16,960 - 27,351; Full time

Benefits offered by this job

Access to a pension scheme

Health Assurance

Discounted leisure centre membership

Job summary

SCL is seeking Leisure Team Member Apprentices for the Chipping Norton Leisure Centre. This role offers the opportunity to gain essential qualifications and skills while working for the UK's largest leisure provider.

The successful candidates will support customer experiences, conduct fitness sessions, and participate in the apprenticeship program over 18 months, ensuring engagement in workshops and training sessions. A flexible working arrangement is possible, but remote work is not available.

Benefits include access to a pension scheme, health assurance, and discounted leisure centre memberships.

Qualifications

• Ability to support customers with varied needs and queries.
• Willingness to achieve and maintain relevant qualifications.
• Understanding of exercise's role in health and wellbeing.

Responsibilities

• Assist customers with questions and product information.
• Deliver swimming lessons as required.
• Plan and conduct exercise sessions for customers.

Skills

Customer service skills

Communication skills

Basic understanding of fitness and health

Education

National Pool Lifeguard Qualification (NPLQ)

Certificate in Teaching Swimming

Job description

Please note the salary range for this position is from £16,960.03 up to £27,351.01

GLL is currently recruiting for 2x Leisure Team Member Apprentices to work in Chipping Norton Leisure Centre, West Oxfordshire, OX18 1AA. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not‑for‑profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We already manage over 258 facilities, and we are adding more all the time under our “Better” brand, with community at the heart of everything we do.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• Certificate in Teaching Swimming

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry‑leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven.
• As a staff‑owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax‑efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!