Leisure Receptionist

Village Hotels; Ashton-under-Lyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

Village Hotels is seeking a Leisure Receptionist to create memorable experiences for members and guests. This role involves greeting arrivals, providing excellent customer service, and ensuring guest inquiries are addressed. Joining Village means being part of a vibrant environment, with numerous benefits, training programs, and a commitment to well-being.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discount on Food and Drink

Excellent training and development programs

Flexible working hours

Mental health support

Life Insurance

Anniversary rewards

Employee Assistance Programme

Pension scheme

Qualifications

• Natural ability to interact with diverse individuals.
• Passion for leisure and fitness.
• Ability to tailor service to individual needs.

Responsibilities

• Greet members and guests at arrival.
• Ensure top-notch customer service and address inquiries.
• Meet, greet, take bookings, and resolve queries.

Skills

Customer Service

Effective Selling Techniques

Interpersonal Skills

Team Mentality

Job description

Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!

With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.

You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer.

On a day-to-day basis, expect to meet, greet, take bookings, introduce new people to the club, resolve queries, and keep our members happy.

You’re not a receptionist… you’re a Creator of Happiness!

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us, and we offer benefits such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• A more exciting way to train across hotel areas using our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, plus monthly well-being programmes.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with team events.
• Reward and Recognition schemes.
• Anniversary rewards for service milestones.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days for celebration, reward, and recognition.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• T&Cs apply based on your contract.

What we need from you…

• A natural ability to interact with all types of people, use effective selling techniques, and believe in sales through service.
• A passion for leisure, fitness, and customer service.
• An ability to understand individual needs and wants of members, tailoring your service and communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!