Leisure Operations Team Leader

Village Hotels; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join our team as a Leisure Operations Team Leader at Village Hotels in Portsmouth. You’ll be responsible for leading your team to create an outstanding customer experience in our leisure club, whilst promoting a passion for fitness. Enjoy an inclusive work environment with excellent benefits, development opportunities, and support for your fitness goals.

Benefits

Complimentary leisure club membership

Employee discounts on overnight stays

50% discount on Food and Drink

Access to training platform

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Fun and inclusive work environment

Monthly team events

Anniversary rewards

Birthday day off

Qualifications

• Experience in leisure operations is essential.
• Strong attention to detail to enhance member experience.
• Ability to motivate and develop a team.

Responsibilities

• Manage club operations and ensure high customer satisfaction.
• Motivate the team to deliver exceptional service.
• Coaching members on fitness and maintaining the gym environment.

Skills

Knowledge of leisure operations

Attention to detail

Motivational leadership

Passion for fitness

Job description

Leisure Operations Team Leader, Portsmouth

Client: Village Hotels

Location: Portsmouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b4352f98fa0a

Job Views: 32

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Awesome people are crucial to making our clubs run smoothly. Working alongside the Leisure Club Manager, you’ll ensure our clubs operate efficiently and provide excellent customer service.

You will be responsible for keeping members happy through effective processes and team motivation. As a natural leader, you'll understand what makes a workplace great and motivate your team to deliver exceptional service, seamless operations, and foster a passion for fitness.

You are highly organized, capable of multitasking across various key areas, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others reach their potential, whether it's members achieving their fitness goals or team members building their careers in the industry. We support each other to succeed.

Join us and enjoy benefits such as:

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Access to an exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street Brands.
• Well-being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• A fun, supportive, and inclusive work environment with development opportunities.
• Monthly team events and BIG People days.
• Reward and Recognition schemes.
• Monthly well-being programmes to support mental health.
• Anniversary rewards for service milestones.
• Birthday day off.
• Electric car salary sacrifice scheme.

*Terms and conditions apply based on your contract.

What we need from you:

• Own it
• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure high member experience
• Motivational and passionate about developing others

**Please note: All offers are subject to a successful DBS check in this role.**

Come and be part of something new & special - Work, Grow & Play the Village Way!