Leisure Operations Supervisor

Merlin Entertainments Group; Alton; On-site; Full time

Job summary

A leading company is seeking a Leisure Operations Supervisor to oversee the efficient operation of leisure facilities. This role entails leading teams, managing safety compliance, and enhancing guest experience while fostering a supportive work environment. The position offers competitive compensation and numerous employee benefits, including discounts and ongoing training opportunities.

Benefits

Merlin Magic Pass - 20 free tickets

40% discount off LEGO

25% discount in on-site shops and restaurants

Access to Merlin benefits page with discounts

Ongoing training and development opportunities

Qualifications

• Proven experience in leisure operations with supervisory responsibilities.
• Strong knowledge of NPLQ and RLSS compliance.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage daily operations and supervise Lifeguard teams.
• Ensure safety compliance and training for staff.
• Deliver excellent guest service and handle escalated concerns.

Skills

Lifeguarding principles

Conflict resolution

Communication

Performance management

Job description

What you'll bring to the team

We are looking for a Leisure Operations Supervisor to join the team at Britain's Greatest Escape!

The Leisure Operations Supervisor will play a critical leadership role in ensuring the smooth, safe, and efficient operation of leisure facilities, including the Waterpark and Extraordinary Golf. This role supervises Lifeguard and Senior Lifeguard teams, drives high standards of safety, guest experience, and operational excellence, while fostering a positive and motivated workforce. The Supervisor will also support staff development and act as a key link between frontline teams and senior management.

Key Accountabilities:

Operational Management

• Manage daily opening, operation, and closing procedures of leisure facilities.

Safety & Compliance

• Monitor and ensure completion of health and safety checks, including water quality and cleanliness.

Training & Development

• Coordinate ongoing training to maintain staff certifications and skills.
• Support career development pathways for Lifeguards and Senior Lifeguards.

Guest Experience Management

• Handle escalated guest concerns promptly and professionally.
• Ensure team consistently delivers excellent customer service standards.

Performance Monitoring

• Conduct regular performance reviews, spot checks, and provide constructive feedback.
• Recognise and reward outstanding performance, address underperformance proactively.

Communication & Reporting

• Act as liaison between Lifeguard teams and upper management.
• Provide clear operational updates, reports, and insights to support continuous improvement.

Additional Responsibilities

• Assist with Pool Plant operations to provide operational flexibility.
• Take ownership of key performance indicators (KPIs) and support the reception operation.

Qualifications & Experience

• Proven experience in leisure operations, preferably with supervisory or team leadership responsibilities.
• Strong knowledge of lifeguarding principles and certification, NPLQ, RLSS compliance, and pool safety standards.
• Experience in staff development, performance management, and conflict resolution.
• Ability to manage multiple operational tasks efficiently under pressure.
• Excellent communication and interpersonal skills.
• Willingness to undertake further management and technical training as required.

Additional Considerations

• This role requires flexibility to cover varied shifts, including weekends and evenings.
• The Leisure Operations Supervisor will contribute to a positive team culture, helping reduce staff turnover through strong leadership and support.
• Commitment to continuous personal development and upholding the organisation’s values and standards.

Applicants must be aged 18+

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £12.50/Hr.-GBP £13.30/Hr.