Leisure Complex General Manager — Lead Team, Grow Sales

GOALS; Sunderland; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Birthday Holiday

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B

50% Discount on Goals KPs

Free individual pitch hire

Annual events

Uniform

Stream

Discount Club

Job summary

GOALS is seeking an experienced General Manager to lead the day-to-day operations of the facility in the UK. You will manage staff across reception, bar, security, and referees, and drive sales campaigns to maximise income while maintaining service quality.

You will oversee recruitment of centre management, ensure administrative and reporting procedures are followed, and implement health and safety policies. The role requires flexible hours to provide management cover and strong leadership.

Qualifications

• Essential: General/Duty Manager experience.

Responsibilities

• To supervise all employees including reception, bar, security staff and referees, ensuring high service standards.
• Contribute to 3–6 monthly sales and marketing activities to develop the business, especially weekends and off-peak periods.
• Drive sales within the facility to maximise income at all times.
• Assist with recruitment and selection of other Centre based management staff.
• Ensure sound administration procedures and company reporting are followed at all times.
• Implement the Health & Safety policy and train key staff in first-aid and evacuation procedures.
• Chair weekly management meetings and occasional staff meetings to ensure strong communications.
• Ensure cash and stock reconciliation procedures are followed as per policy.
• Maintain facilities and fittings to a high standard and coordinate stock/services ordering.

Skills

General Manager Experience

Sales & Marketing

Leadership

Staff Development

Job description

GOALS is seeking an experienced General Manager to lead the day-to-day operations of the facility in the UK. You will manage staff across reception, bar, security, and referees, and drive sales campaigns to maximise income while maintaining service quality.

You will oversee recruitment of centre management, ensure administrative and reporting procedures are followed, and implement health and safety policies. The role requires flexible hours to provide management cover and strong leadership.