Leisure Club Operations Leader | Guest Experience & Safety

Delta Hotels By Marriott Preston; Rishton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Delta Hotels by Marriott Preston is seeking a Senior Leisure Club Operations Supervisor to oversee daily club performance and lead a hospitality team responsible for safety, cleanliness and guest experience across all leisure facilities in Preston, UK.

The role reports to the Leisure Club Manager, with line management of Team Leaders and Leisure Associates, ensuring staffing, training and service standards are consistently delivered, while maintaining pool operations and compliance.

Qualifications

• Proven leadership experience in hospitality operations.
• Strong safety, cleanliness, and guest service focus.
• Experience managing leisure facilities or club operations.
• Ability to manage staffing, training and performance reviews.
• Knowledge of pool plant operations and compliance.

Responsibilities

• Provide direct line management to the Team Leader and support the wider leisure team.
• Act as deputy for the Club Manager and lead operations during peak times.
• Drive a positive team culture with professionalism, fairness and integrity.
• Oversee staff scheduling and allocate shifts fairly.
• Conduct one-to-ones and performance reviews with Team Leaders.
• Ensure monthly HR compliance training across the department.
• Lead recruitment, onboarding and induction for new team members.
• Maintain high standards of cleanliness and service across the club.
• Manage stock control and supplier relationships within budget.

Skills

Leadership & People Management

Health & Safety

Guest Experience

Operations Management

Staff Scheduling

Job description

Delta Hotels by Marriott Preston is seeking a Senior Leisure Club Operations Supervisor to oversee daily club performance and lead a hospitality team responsible for safety, cleanliness and guest experience across all leisure facilities in Preston, UK.

The role reports to the Leisure Club Manager, with line management of Team Leaders and Leisure Associates, ensuring staffing, training and service standards are consistently delivered, while maintaining pool operations and compliance.