LEISURE CLUB MANAGER

Delta Hotels by Marriott Swindon; Swindon; On-site; GBP 36,000 - 48,000; Full time

Job summary

Delta Hotels by Marriott Swindon is seeking a motivated Leisure Club Manager to lead the day-to-day operation and development of the Leisure Club. The role focuses on membership growth, revenue, profitability and customer experience for both members and hotel guests.

You will own the overall performance of the Leisure Club, drive marketing initiatives, manage budgets, and ensure safety and brand standards are upheld in partnership with hotel teams.

Qualifications

• Experience within leisure, health club or similar environment.
• Experience leading or supervising a team.
• Strong communication and interpersonal skills.
• Proactive, reliable and organized approach.
• Commercial awareness with interest in sales, marketing and membership growth.
• Good written and spoken English.

Responsibilities

• Lead, motivate and develop the Leisure team.
• Drive membership sales, retention and club performance.
• Develop initiatives to grow revenue, profitability and member engagement.
• Manage budgets, labour costs, forecasting and stock control.
• Create and deliver local marketing and membership activities.
• Monitor KPIs and use feedback to improve the club.
• Maintain high standards of cleanliness, presentation and service.
• Collaborate with hotel management and maintenance for facilities.
• Ensure compliance with Marriott brand standards and procedures.
• Oversee health & safety requirements including risk assessments and pool operations.
• Act as Health & Safety Champion and coordinate safety meetings.

Skills

Team leadership

Customer service

Sales & marketing

Budgeting

Health & safety

English proficiency

Job description

Leisure Club Manager

Delta Hotels by Marriott Swindon

Full-Time | Permanent

Are you an experienced leisure professional with a passion for creating an outstanding member and guest experience?

Delta Hotels by Marriott Swindon is looking for a motivated and commercially minded Leisure Club Manager to lead the day-to-day operation and continued development of our Leisure Club.

This is a varied management role with responsibility for the performance of the club, including membership growth and retention, revenue and profitability, team development, operational standards and health & safety.

The Role

As Leisure Club Manager, you will take ownership of the overall performance and operation of the Leisure Club, creating a safe, welcoming and well-maintained environment for our members and hotel guests.

Your key responsibilities will include:

• Leading, motivating and developing the Leisure team
• Driving membership sales, retention and overall club performance
• Developing initiatives to grow revenue, profitability and member engagement
• Managing departmental budgets, labour costs, forecasting and stock control
• Creating and delivering local marketing and membership activities
• Monitoring KPIs and using member and guest feedback to continuously improve the club
• Ensuring consistently high standards of cleanliness, presentation and customer service
• Working closely with the hotel management and maintenance teams to ensure facilities and equipment are maintained effectively
• Ensuring compliance with Marriott brand standards and hotel procedures
• Overseeing leisure-related health & safety requirements, including risk assessments, COSHH, pool water testing, safety checks, emergency procedures and pool plant operations
• Acting as the hotel's Health & Safety Champion, supporting the wider hotel with compliance and coordinating regular Health & Safety meetings

About You

We are looking for someone who is confident taking ownership of a busy leisure operation and who enjoys balancing people leadership with commercial and operational responsibilities.

You will ideally have:

• Previous experience within a leisure, health club, fitness or similar environment
• Experience leading or supervising a team
• Strong communication and interpersonal skills
• A proactive, reliable and organised approach
• A strong focus on customer service and member experience
• Commercial awareness with an interest in sales, marketing and membership growth
• Confidence working independently as well as collaboratively with the wider hotel team
• A good understanding of health & safety within a leisure environment
• A good standard of written and spoken English

Why Join Us?

This is an excellent opportunity to take ownership of an established Leisure Club while being part of the wider management team at Delta Hotels by Marriott Swindon.

You'll have the opportunity to make a genuine impact on the club's performance, develop your team and help shape the experience we provide to both our members and hotel guests.

If you're passionate about leisure, people and delivering great experiences, we'd love to hear from you.