Leisure Club Experience Lead

Holiday Inn Haydock; Newton-le-Willows; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Apprenticeships

Discounts on hotel stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club at Holiday Inn Haydock. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

Reporting to the Leisure Club Manager, you’ll assist with inductions, fitness programmes, safety checks, member engagement and overall club operations, with a focus on welcoming environments and high

Qualifications

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• A proactive, positive and can-do attitude.
• The ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

Responsibilities

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

Skills

Customer service

Communication skills

Teamwork

Safety awareness

First Aid certificate

Job description

Kew Green Hotels is seeking an enthusiastic Leisure Assistant to support the day-to-day running of our Leisure Club at Holiday Inn Haydock. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

Reporting to the Leisure Club Manager, you’ll assist with inductions, fitness programmes, safety checks, member engagement and overall club operations, with a focus on welcoming environments and high