Leisure Club Experience Host - Flexible Shifts

Delta Hotels by Marriott Preston; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

Delta Hotels by Marriott Preston is seeking a Leisure Attendant to be the face of the leisure club, greeting guests and supporting daily operations while maintaining facilities to high standards.

You will manage class bookings, assist with memberships, handle payments, and perform extensive cleaning to ensure hygiene and presentation across gym, pool, changing rooms, and spa areas. Flexibility across shifts is required.

Responsibilities

• Welcoming members, guests, and prospective members in a professional and friendly manner.
• Managing bookings for classes and leisure facilities
• Handling enquiries and responding to customer requests efficiently
• Processing payments and supporting membership sign-ups
• Maintaining retail stock levels and presentation
• Completing daily cleaning tasks to ensure all areas meet hygiene and presentation standards
• Ensuring cleanliness across all areas, including gym, studio, changing rooms, restrooms, poolside, sauna and steam room
• Supporting pool operations, including testing, backwashing, and safe chemical handling
• Carrying out opening and closing procedures
• Following health & safety, COSHH, and manual handling guidelines
• Supporting the wider team with any additional duties as required
• Carry out pool testing during shifts and hand over to next team member
• Help with general plant room duties to keep everything operating safely
• Keep store rooms and plant rooms tidy following Health & Safety and COSHH guidelines
• Complete daily and weekly maintenance checks, reporting issues to Maintenance
• Maintain high standards of cleanliness throughout the club with hourly checks
• Monitor stock levels and report when items are running low
• Suggest improvements and more efficient ways of working
• Provide friendly, attentive customer service at all times
• Ensure full compliance with health and safety legislation, company policies, and pool safety protocols
• Complete required risk assessments and checklists, ensuring standards are upheld in absence
• Respond swiftly to incidents, member concerns, or guest complaints, reporting issues to team leaders
• Maintain clear communication with team members, management, and other departments for coordination
• Contribute to team meetings and staff development with input for improvement
• Count and balance floats at shifts
• Follow cash-handling and banking procedures
• Process payments following accounting policies
• Transport and secure your bank according to safety procedures
• Work flexibly on a scheduled shift rota across Monday – Sunday, including public holidays
• Be adaptable to cover staffing shortfalls and business priorities
• Perform other tasks as assigned by management

Job description

Delta Hotels by Marriott Preston is seeking a Leisure Attendant to be the face of the leisure club, greeting guests and supporting daily operations while maintaining facilities to high standards.

You will manage class bookings, assist with memberships, handle payments, and perform extensive cleaning to ensure hygiene and presentation across gym, pool, changing rooms, and spa areas. Flexibility across shifts is required.