Leisure Club Attendant

Cairn Group; Harrogate; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge (discountedొ)

Delicious Discounts: 50% off food &amp

Job summary

Cairn Group in the United Kingdom is seeking a Leisure Club Attendant to be the welcoming face of our health and fitness facilities. You will help maintain high standards, perform regular pool checks, ensure all areas are clean, safe, and ready for use, and assist with member enquiries.

Your proactive service will help drive club revenue and guest satisfaction. We value a hospitality mindset, teamwork, and a professional appearance, with lifeguard/first aid qualifications preferred.

Qualifications

• A Hospitality Hero – create a welcoming and supportive environment focused on member satisfaction.
• A Service Superstar – go above and beyond to help, support, and guide our members and guests.
• A Team Player – communicate clearly and contribute to a positive, productive working atmosphere.
• Cool Under Pressure – stay calm and focused, ensuring safety checks and member queries are handled professionally.
• Polished & Professional – maintain a smart appearance and lead by example with excellent customer service.
• Proactive & Organized – stay on top of routines and respond quickly to situations as they arise.
• Qualified – lifeguard, first aid, gym or pool plant qualifications preferred.

Responsibilities

• Welcome and assist guests and members at health and fitness facilities.
• Complete regular pool checks and maintain high cleanliness and safety.
• Assist with new member enquiries and drive club revenue through great service.
• Support operational compliance and health & safety requirements.

Skills

Hospitality Hero

Service Superstar

Team Player

Cool Under Pressure

Polished & Professional

Proactive & Organized

Qualified lifeguard/First aid

Job description

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As a Leisure Club Attendant, you’ll be the welcoming face of our health and fitness facilities - ensuring every guest and member feels valued, supported, and inspired throughout their visit.

You’ll play a key part in maintaining high standards, completing regular pool checks, and ensuring all areas are clean, safe, and ready for use. You’ll also assist with new member enquiries and help drive club revenue through great service and a proactive, positive approach.

From supporting guest experiences to contributing to operational compliance and health and safety, your focus will be on creating a relaxing and rewarding environment for all who visit.

About You:

• A Hospitality Hero – You create a welcoming and supportive environment that puts member satisfaction at the heart of everything you do.
• A Service Superstar – You go above and beyond to help, support, and guide our members and guests.
• A Team Player – You communicate clearly and contribute to a positive, productive working atmosphere.
• Cool Under Pressure – You stay calm and focused, ensuring everything from safety checks to member queries are handled with professionalism.
• Polished & Professional – You maintain a smart appearance and lead by example with excellent customer service.
• Proactive & Organised – You stay on top of routines and respond quickly to situations as they arise.
• Qualified – You ideally hold a lifeguard qualification, first aid certificate, gym or pool plant qualification, and you’re eager to keep learning.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check,
• Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real‑time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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