Leisure Club Attendant

LGH Hotels Management Limited; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing videos

Free meals on duty

Free parking

Job summary

Derby Mickleover Hotel, Signature Collection By Best Western is seeking a friendly Leisure Club Attendant to join the team. You will help create a welcoming, safe and well-organised leisure environment where members feel comfortable and supported.

You will be responsible for maintaining facilities, assisting members with equipment, and providing excellent customer service while promoting memberships and services.

Qualifications

• Enjoys working with people and helping others feel welcome and supported.
• Keeps spaces clean, organized and well presented.
• Feels motivated by contributing to a calm, positive and inclusive environment.
• Is dependable, responsible and works well as part of a team.

Responsibilities

• Maintain cleanliness and tidiness of leisure club facilities at all times.
• Set up and clear away equipment for fitness classes safely and efficiently.
• Assist members with gym and leisure equipment and ensure safe usage.
• Provide warm, attentive customer service to members and guests.
• Support membership and leisure service sales by communicating benefits clearly.
• Follow health and safety procedures to maintain a safe environment.
• Report faults or safety concerns to the Leisure Club Manager.
• Assist with opening and closing of the leisure club and complete records on time.

Job description

Derby Mickleover Hotel, Signature Collection By Best Western

We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well‑organised leisure environment where members feel comfortable, confident and supported.
Taking a Human Givens approach, you’ll help meet people’s core needs for safety, belonging, reassurance and enjoyment, ensuring every member’s visit is a positive experience.

What You’ll Be Responsible For

• Ensuring the leisure club facilities are clean, tidy and well maintained at all times
• Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
• Assisting members with gym and leisure equipment, ensuring correct and safe use
• Providing warm, attentive and professional customer service to all members and guests
• Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
• Following health and safety procedures to maintain a safe environment for members and colleagues
• Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
• Supporting the opening and closing of the leisure club as required
• Completing required records and paperwork accurately and on time
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys working with people and helping others feel welcome and supported
• Takes pride in keeping spaces clean, organised and well presented
• Understands that feeling safe and cared for is central to a positive leisure experience
• Is confident offering help and guidance in a friendly, approachable way
• Can follow routines while remaining flexible to support daily operational needs
• Is dependable, responsible and works well as part of a team
• Feels motivated by contributing to a calm, positive and inclusive environment
• Is looking to develop experience within leisure, hospitality or wellbeing settings

Hotel

Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.

With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.

The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.