leisure Club Attendant

Peoplebank; Brentwood; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Wellbeing resources

Cycle to work scheme

Job summary

LGH Hotels Management in Brentwood is seeking a Leisure Club Attendant to help create a welcoming and safe leisure environment where members feel comfortable and supported. You will assist with gym equipment, maintain clean facilities and deliver warm customer service to guests.

The role involves helping with membership information and following safety procedures, contributing to a positive, inclusive guest experience across our hotel leisure facilities.

Qualifications

• This role requires a friendly, approachable attitude and reliable work ethic.
• Experience in hospitality or leisure settings is preferred but not essential.
• Strong communication and customer-service skills with members and guests.

Responsibilities

• Ensure leisure club facilities are clean, tidy and well maintained at all times.
• Set up and clear away equipment for fitness classes and activities safely.
• Assist members with gym equipment and ensure proper usage.
• Provide warm, attentive customer service to members and guests.
• Support membership sales by communicating benefits clearly.
• Follow health and safety procedures to maintain a safe environment.
• Report faults or safety concerns to the Leisure Club Manager.

Skills

Customer service

Hospitality

Team player

Communication

Job description

We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well‑organised leisure environment where members feel comfortable, confident and supported.
Taking a Human Givens approach, you’ll help meet people’s core needs for safety, belonging, reassurance and enjoyment, ensuring every member’s visit is a positive experience.

What You’ll Be Responsible For

• Ensuring the leisure club facilities are clean, tidy and well maintained at all times
• Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
• Assisting members with gym and leisure equipment, ensuring correct and safe use
• Providing warm, attentive and professional customer service to all members and guests
• Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
• Following health and safety procedures to maintain a safe environment for members and colleagues
• Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
• Supporting the opening and closing of the leisure club as required
• Completing required records and paperwork accurately and on time
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys working with people and helping others feel welcome and supported
• Takes pride in keeping spaces clean, organised and well presented
• Understands that feeling safe and cared for is central to a positive leisure experience
• Is confident offering help and guidance in a friendly, approachable way
• Can follow routines while remaining flexible to support daily operational needs
• Is dependable, responsible and works well as part of a team
• Feels motivated by contributing to a calm, positive and inclusive environment
• Is looking to develop experience within leisure, hospitality or wellbeing settings

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.