Leisure Club Assistant

Valor Hospitality; Metropolitan Borough of Solihull; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Exclusive discounts

Team member rates

Discounted stays

Dining discount

Free meals on duty

High-street discounts

Cycle To Work

Refer-a-friend bonuses

Wellbeing programme

Apprenticeships

Internal development

Service awards

Equal opportunities

Job summary

Valor Hospitality in Solihull is seeking a Leisure Club Assistant to deliver a high-quality leisure experience for guests. You will help keep facilities clean, safe, and welcoming, greet guests, and support bookings and programme delivery.

This part-time role covers 16 hours over two days, with pay at £12.71 per hour. Ideal candidates have customer-service experience, a First Aid/CPR qualification, and good communication skills; weekend availability is preferred.

Qualifications

• Customer service experience in a guest-facing role.
• First Aid and CPR certification is highly desirable.
• Excellent communication skills.
• Team player able to work evenings and weekends.
• Flexibility to cover shifts.

Responsibilities

• Greet and assist guests with information on facilities and programmes.
• Keep equipment and areas clean, safe and well-maintained.
• Monitor pool and gym areas to ensure safety.
• Assist with the delivery of leisure and fitness programmes.
• Handle front desk tasks including bookings, payments and membership inquiries.
• Support health and safety compliance through regular checks.

Skills

Customer service

First Aid/CPR

Communication

Team player

Flexibility

Job description

£12.71 per hour. 16 hours per week across 2 days.

Are you passionate about fitness and wellness?

Join our team as a Leisure Club Assistant, where you'll play a crucial role in delivering a high-quality leisure experience to our guests. With a focus on customer satisfaction and safety, you'll support the smooth operation of our leisure facilities, ensuring they are clean, well-maintained, and welcoming to all visitors.

Key Responsibilities

Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.

Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.

Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.

Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.

Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.

Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications

Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.

First Aid Certification: Valid First Aid and CPR certification is highly desirable.

Communication Skills: Excellent verbal and written communication skills.

Team Player: Ability to work effectively within a team environment.

Flexibility: Willingness to work various shifts, including evenings and weekends.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.