Leisure Centre Duty Manager — Lead Operations & Guest Experience

Serco Limited; Aylesbury; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading leisure service provider is seeking a Duty Manager for Stoke Mandeville Stadium. The role involves overseeing daily operations, ensuring safety and customer satisfaction while managing a team. Candidates should have experience in customer service, leadership skills, and hold a National Pool Lifeguard Qualification and First Aid certificate. This position offers excellent benefits including free membership, training opportunities, and a pension scheme, encouraging career progression within a vibrant leisure environment.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Excellent development opportunities

Employer matched pension contribution

Annual leave + public holidays

Life assurance

Qualifications

• Prior experience in leading a team in a customer-facing role.
• Confidence in managing operational processes.
• Ability to handle emergencies effectively.

Responsibilities

• Manage all aspects of facility operations.
• Ensure high standards of service and safety.
• Coordinate and supervise the operational team.

Skills

Customer service skills

Team leadership

Cash handling

Education

National Pool Lifeguard Qualification

First Aid at Work Certificate

Job description

A leading leisure service provider is seeking a Duty Manager for Stoke Mandeville Stadium. The role involves overseeing daily operations, ensuring safety and customer satisfaction while managing a team. Candidates should have experience in customer service, leadership skills, and hold a National Pool Lifeguard Qualification and First Aid certificate. This position offers excellent benefits including free membership, training opportunities, and a pension scheme, encouraging career progression within a vibrant leisure environment.