Leisure Attendant

Capita; Lancashire; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hourly salary £12.33

Zero hour contract

Pension company matched

Life assurance

Cycle to work scheme

Maternity leave 15 weeks

Shared parental leave

Job summary

Capita is hiring a Leisure Attendant to support the Sports Centre Manager in daily operations, delivering excellent customer service, lifeguard duties, reception tasks, membership administration and first aid. You will help keep the centre safe and welcoming, manage stock, and lead by example across shifts, including weekends.

This role requires RLSS NPLQ qualification, a DBS check, and a proactive approach to health and safety.

Qualifications

• Be in possession or in the process of gaining an RLSS NPLQ qualification.
• Preferred experience within the Leisure industry or other suitable role.
• An interest in sport and the Leisure industry.
• Required to obtain an advanced DBS certificate as part of the process prior to offer.
• Competent swimmer

Responsibilities

• Assist the Sports Centre Manager in developing customer relationships and delivering a high-quality customer experience.
• Ensure excellent customer care and service delivery, handling complaints appropriately.
• Carry out lifeguarding duties in line with national standards as part of daily shifts.
• Participate in required training to remain competent for the role.
• Work shifts including weekends and assist in centre management across shifts.
• Support safety, cleanliness, and accessibility to ensure a safe environment for staff and customers.
• Lead by example and provide visible leadership to centre staff.
• Deliver gym inductions and fitness testing, advising customers and staff.

Skills

Lifeguarding

Customer service

Reception duties

Membership administration

First aid

Health & safety

Job description

We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid.

Responsibilities

• The Leisure Officer (LO) will assist the Sports Centre Manager in developing customer relationships, creating a quality customer experience within the centre.
• The LO will ensure the highest standard of customer care & service delivery is achieved within the centre. They will deal with complaints and issues brought to them in an appropriate way and work with the Sports Centre Manager to resolve any issues.
• The LO will carry out lifeguarding duties in line with centre and national standards as part of their daily shift duties.
• Carry out any training required in line with National Guidance to remain competent for role.
• The LO will be required to work shifts including weekends
• The LO will assist the Sports Centre Manager in the management of the centre across shifts to ensure the centre is operational at all times.
• The LO will assist the Sports Centre Manager in a safe way that ensures all customers and staff are able to use the centre with minimal risk to their Health & Safety.
• They LO will lead by example setting standards for visiting zero hour lifeguard staff.
• The LO may be asked to assist in delivery of Centre Swimming Lessons as required.
• The LO will be competent in membership sales and administration.
• The LO will deal with stock and report any shortages to the Sports Centre Manager.
• Work with Sports Centre Manager on new initiatives and ideas.
• The LO will hold a key to the centre and open up and secure centre at the end of shift.
• They will lead by example in all areas of the building, ensuring the centre is a clean, safe environment for both staff & customers.
• They will also provide visible leadership to all centre staff ensuring they are skilled & motivated to complete daily tasks.
• Deliver Gym Inductions and Fitness Testing, giving advice to customers and staff.

About You

• Be in possession or in the process of gaining an RLSS NPLQ qualification.
• Preferred experience within the Leisure industry or other suitable role.
• An interest in sport and the Leisure industry.
• Required to obtain an advanced DBS certificate as part of the process prior to offer.
• Competent swimmer

About Fire Service College:

The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.

What's in it for you?

• Hourly salary of £12.33
• Zero hour contract - some weekend will be required
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Subsidised canteen, bar and gym facilities onsite (free membership)
• Free parking onsite
• Better work life balance
• Opportunity to gain further qualifications and upskill
• You will work at a world-renowned further education training college

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You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.