Leisure Assistant

Serco; Shrewsbury; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Free gym

Safeguarding training

DBS checks

Free swimming lessons

Wellbeing app

Employee discounts

Job summary

Serco Leisure is recruiting on behalf of Shropshire Community Leisure Trust to fill the Leisure Assistant role at Shrewsbury. The casual position involves a mix of shifts, early, late, and weekend work to meet business needs, with a focus on delivering a friendly, safe and welcoming environment.

You’ll support activities, maintain cleanliness, and ensure equipment is set up safely, contributing to healthier lifestyles in the community.

Qualifications

• Experience in a customer-facing environment.
• Able to communicate confidently with people of all ages.
• Positive, proactive attitude and desire to help customers and communities.
• Able to stay calm and focused in busy or challenging situations.
• Flexible and dependable team player.
• Leisure environment experience and coaching qualification advantageous.

Responsibilities

• Provide friendly, professional customer care at all times.
• Ensure safety and wellbeing by following health and safety procedures.
• Support supervision of activities and recreational sessions for a safe experience.
• Set up and safely handle equipment for activities.
• Maintain high cleanliness and presentation throughout the facility.
• Collaborate with colleagues to support operational goals and improve customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Location: Shrewsbury Sports Village, Shrewsbury SY1 4RQ

Salary: £8.00 - £12.71 per hour (dependent on age) plus excellent benefits

Schedule Casual contract – working a mixture of shifts, earlies, lates and weekends to meet the business requirements.

Make a positive difference every day

At Serco, we’re pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they’re now looking for a Leisure Assistant to join their team and help make a positive difference every day.

As a Leisure Assistant, you’ll play an important role in creating a safe, welcoming and enjoyable environment for everyone who visits the centre. From supporting activities and maintaining high standards of cleanliness to ensuring equipment is set up safely and correctly, your work has purpose and helps deliver a positive impact on communities. Every day brings an opportunity to support healthier lifestyles, build trust with customers, and contribute to a positive future for local people.

What You’ll Do As a Leisure Assistant

• Provide a friendly and professional experience for customers, delivering excellent customer care at all times.
• Ensure the safety and wellbeing of customers by following health and safety procedures and maintaining a vigilant approach across the centre.
• Support the supervision of activities and recreational sessions, helping to create a safe and enjoyable experience for all users.
• Set up, check and safely handle equipment to ensure activities can be delivered effectively.
• Maintain high standards of cleanliness and presentation throughout the facility.
• Work closely with colleagues and management to support operational goals and continuously improve the customer experience.

Does this sound like you?

• Experience working in a customer-facing or customer service environment.
• Able to communicate confidently with people of all ages and abilities.
• A positive, proactive attitude and a genuine desire to make a positive impact on customers and communities.
• Able to remain calm, alert and focused in busy or challenging situations.
• Flexible, dependable and comfortable working as part of a team.
• Previous experience in a leisure environment is desirable, and a coaching qualification would be an advantage.

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• Training and development opportunities with headroom for people to grow
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.