Leicester 2nd Line Desktop Support Technician

Hastings Direct; Leicester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension contributions

Annual leave 25 days

Job summary

Hastings Direct in the UK is seeking a Desktop Support Technician on a 6-month fixed-term contract, based in our Leicester office four days a week. You’ll own 2nd line incidents, log and manage tickets, and provide hands-on desktop support for Windows workstations, end-user devices, and applications while collaborating with 1st Line and other IT teams.

If you are positive, proactive and capable of working in a fast-paced environment, you’ll fit in well and help improve colleague experience and

Qualifications

• Proven experience working in a 2nd Line IT Support or Desktop Support role within an IT Service, IT Operations, or Service Desk environment.
• Strong troubleshooting and problem-solving skills, with confidence working independently and collaboratively to resolve issues.
• Practical experience supporting Windows desktop environments, end-user hardware, applications, and devices.

Responsibilities

• Take ownership of 2nd Line incidents and service requests, working collaboratively with other teams to resolve issues efficiently and minimise disruption to colleagues.
• Accurately log, manage, and update tickets in the ticket management system, ensuring clear communication and shared visibility across teams.
• Act as a trusted escalation point for 1st Line colleagues, working in partnership to improve confidence, capability, and first-time fix rates.

Skills

2nd Line IT Support

Desktop hardware

Windows OS

Ticketing systems

Tools

Service desk software

Job description

Hastings Direct in the UK is seeking a Desktop Support Technician on a 6-month fixed-term contract, based in our Leicester office four days a week. You’ll own 2nd line incidents, log and manage tickets, and provide hands-on desktop support for Windows workstations, end-user devices, and applications while collaborating with 1st Line and other IT teams.

If you are positive, proactive and capable of working in a fast-paced environment, you’ll fit in well and help improve colleague experience and