LegalTech Customer Success Manager - Hybrid, Manchester

LEAP Legal Software; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private health insurance (including_d_

£80 monthly gym contribution

Employee Assistance Programme

Life insurance cover

8% employer pension contribution

PerkBox membership

Cycle to Work scheme

Home ownership support program

Job summary

LEAP is seeking a Customer Success Manager to help legal professionals adopt and derive maximum value from LEAP software. You will act as a trusted product specialist, guiding onboarding, adoption, and ongoing success across diverse law firms.

You’ll work closely with legal professionals, delivering onsite and remote training, supporting implementation, and driving renewal, expansion, and customer satisfaction across the UK.

Qualifications

• 3–5 years in Customer Success, Account Management or similar client-facing role.
• Experience renewing contracts and maintaining service quality.
• Willingness to travel nationwide 2–3 days per week.
• Strong organisational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Build strong relationships with customers to drive satisfaction, loyalty and retention.
• Act as a trusted advisor and subject-matter expert for LEAP software.
• Support customers nationwide to maximise value from LEAP case management software.
• Promote adoption of the full LEAP product suite and new features.
• Monitor health metrics, feedback, and usage data to identify engagement opportunities.
• Deliver onsite and remote training sessions to support product adoption.

Skills

Customer Success

Account Management

Communication

Problem Solving

Travel readiness

Self-motivation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

LEAP is seeking a Customer Success Manager to help legal professionals adopt and derive maximum value from LEAP software. You will act as a trusted product specialist, guiding onboarding, adoption, and ongoing success across diverse law firms.

You’ll work closely with legal professionals, delivering onsite and remote training, supporting implementation, and driving renewal, expansion, and customer satisfaction across the UK.