Hybrid LegalTech Customer Success Architect

LEAP Legal Software; Nottingham; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private health insurance (including UK

Gym contribution

Life insurance cover

8% pension contribution

PerkBox membership

Cycle to Work

Home ownership support program

Job summary

LEAP Legal Software is seeking a Customer Success Consultant in Nottingham (Hybrid) to guide clients through onboarding, implementation, and tailored training, ensuring they gain maximum value from LEAP from day one.

You will work with legal professionals to deliver onboarding, training, and support both on-site and virtually, monitor success metrics, and drive adoption across LEAP Estates and the full product suite.

Qualifications

• 3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role.
• Experience managing customer renewals and maintaining service quality.
• Willingness to travel nationwide approximately 2 to 3 days per week.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Self-motivated, disciplined, and able to work independently.
• Full UK driving licence and access to a car (car allowance provided).
• Professional, articulate, and well presented.

Responsibilities

• Build strong relationships with customers to drive satisfaction, loyalty, and long‑term retention
• Act as a trusted advisor and subject matter expert for LEAP software
• Support customers nationwide to maximise value from their LEAP case management software
• Promote adoption of the full LEAP Estates product suite, including new features and functionality
• Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
• Proactively address customer concerns and resolve issues in collaboration with internal teams
• Deliver onsite and remote training sessions to support product adoption and best practice use
• Engage with customers throughout their lifecycle to ensure continued success with LEAP
• Identify opportunities to develop reference customers and support new business initiatives
• Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices

Skills

Customer Success

Account Management

Client facing

Travel nationwide

Communication skills

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

LEAP Legal Software is seeking a Customer Success Consultant in Nottingham (Hybrid) to guide clients through onboarding, implementation, and tailored training, ensuring they gain maximum value from LEAP from day one.

You will work with legal professionals to deliver onboarding, training, and support both on-site and virtually, monitor success metrics, and drive adoption across LEAP Estates and the full product suite.