LegalTech Customer Success Manager | Hybrid

Vacantc Legal Recruitment; Cardiff; Híbrido; GBP 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Private health insurance

Gym contribution

Pension scheme

Cycle to work

Descripción de la vacante

Vacantc Legal Recruitment in Cardiff is seeking a Customer Success Manager to guide clients through onboarding and drive maximum value from our LegalTech platform. You will collaborate with legal professionals to deliver hands-on support, training, and implementation assistance, both on-site and face-to-face.

You will work nationwide to ensure client adoption, renewals, and success, with travel 2–3 days per week.

Formación

• Experience in a client-facing role within the legal or professional services sector.
• Knowledge of how law firms operate and client expectations.
• Experience managing renewals and maintaining service quality.
• Willingness to travel nationwide 2–3 days per week.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Self-motivated, disciplined, and capable of working independently.
• Passion for technology and helping customers succeed with software.
• Ability to clearly explain solutions and workarounds.
• Full UK driving licence with access to a car (car allowance provided).
• Professional, articulate, and well presented.
• Strong working knowledge of MS Word, Excel, and Outlook.

Responsabilidades

• Build strong relationships with customers to drive satisfaction and retention.
• Act as a trusted adviser and subject-matter expert for the software.
• Support customers nationwide to maximise value from the case management platform.
• Promote adoption of the full product suite and new features.
• Monitor health metrics, NPS feedback, and usage data to identify opportunities.
• Address customer concerns and resolve issues with internal teams.
• Deliver onsite and remote training to support adoption and best practices.
• Engage with customers through their life-cycle to ensure ongoing success.
• Identify opportunities to develop reference customers and support new initiatives.
• Represent the company at industry events and webinars.

Conocimientos

Client facing

Legal industry knowledge

Renewals management

UK travel

Organizational skills

Communication skills

Self-motivation

Tech aptitude

Explain solutions

Driving licence

Professional demeanor

MS Office proficiency

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

Vacantc Legal Recruitment in Cardiff is seeking a Customer Success Manager to guide clients through onboarding and drive maximum value from our LegalTech platform. You will collaborate with legal professionals to deliver hands-on support, training, and implementation assistance, both on-site and face-to-face.

You will work nationwide to ensure client adoption, renewals, and success, with travel 2–3 days per week.