Legal Support Team Leader

Certain Advantage; City of Edinburgh; Hybrid; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Flexible working

Job summary

Creideas in Edinburgh is seeking a Legal Support Team Leader to guide two specialist legal teams in a fast-paced environment. You will lead, motivate and develop Legal PAs and support professionals, ensuring high-quality service to colleagues and clients.

The role emphasizes championing technology, AI and process improvements to drive efficiency and improve service delivery, with hybrid working and a competitive benefits package.

Qualifications

• Experience in legal support or legal secretary roles, with leadership capabilities.
• Strong organisational and communication skills.

Responsibilities

• Lead, coach and support a team of legal support professionals.
• Manage workload and resource allocation across teams.
• Support training and development of team members.
• Champion technology, AI and process improvements to drive efficiency.
• Provide high-level legal PA support when required.

Skills

Legal support experience

Leadership

Stakeholder management

Microsoft Office

Tools

Legal systems

Job description

Role: Legal Support Team Leader

Location: Edinburgh, Hybrid Working Salary: Up to £38,000 DOE + Benefits

A leading Scottish professional services organisation is seeking an experienced Team Leader to lead and develop legal support teams within a busy and fast-paced environment.

This is an excellent opportunity for a senior Legal PA, Legal Secretary or Legal Support professional looking to take the next step into a leadership role, or for an existing Team Leader seeking a new challenge with a forward-thinking organisation that is investing heavily in technology, innovation and modern ways of working.

The Opportunity

Working across two specialist legal teams, you will be responsible for leading, supporting and motivating a team of Legal PAs and support professionals, ensuring the delivery of an efficient, high-quality service to both colleagues and clients.

You will act as a key point of contact for your teams, overseeing workloads, allocating resources, supporting development and ensuring service standards are consistently achieved. A significant part of the role will involve championing the use of technology, AI and process improvement initiatives to help drive efficiency and enhance service delivery.

Key Responsibilities

• Lead, coach and support a team of legal support professionals.
• Manage workflow and resource allocation across multiple teams.
• Monitor workloads and ensure effective cover arrangements during absences.
• Support training, onboarding and development of team members.
• Build strong working relationships with stakeholders across the business.
• Champion technology, AI tools and innovative ways of working.
• Identify opportunities to improve processes and efficiencies.
• Support the implementation and adoption of new systems and technologies.
• Provide high-level Legal PA and administrative support when required.
• Assist with client onboarding, compliance and matter management processes.

About You

• Previous experience within a legal support, Legal PA or legal secretarial environment.
• Experience supervising, mentoring or leading support staff.
• Strong organisational and workload management skills.
• Excellent communication and stakeholder management abilities.
• A proactive, solutions-focused approach.
• A genuine interest in legal technology, AI and continuous improvement.
• Strong Microsoft Office skills, with experience of legal systems being advantageous.
• The confidence to influence and support colleagues through change and new ways of working.

What's on Offer

• Salary up to £38,000 DOE.
• Hybrid and flexible working arrangements.
• Comprehensive benefits package.
• Supportive and collaborative culture.
• Genuine opportunities for career progression and professional development.
• The opportunity to help shape and modernise legal support services through technology and innovation.

All applications and enquiries will be handled in the strictest confidence.