Legal Services Officer

Cwm Taf Morgannwg University Health Board; Abercynon; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work

Career development

Learning and development

Job summary

Cwm Taf Morgannwg University Health Board is seeking a Legal Services Officer to join its Legal Services Team. The role focuses on managing Clinical Negligence, Personal Injury, Redress and Inquest caseload with strict adherence to Civil Procedure Rules and NHS regulations.

You will work with clinicians and families, provide guidance on legal processes, attend meetings, and help escalate risks while maintaining confidentiality and delivering high-quality governance and risk management.

Qualifications

• Excellent attention to detail and organisational skills.
• Ability to manage competing priorities.
• Ability to work independently and use initiative.
• Experience handling sensitive information with professionalism.

Responsibilities

• Investigate Clinical Negligence, Personal Injury, Redress and Inquest cases.
• Obtain and review medical records and prepare case documentation.
• Liaise with legal representatives, Coroners, clinicians, patients and families.
• Monitor progress to meet deadlines and escalate risks where needed.
• Maintain accurate records on Datix and ensure information governance compliance.

Skills

Attention to detail

Organisational skills

Independent work

Initiative

Discretion with sensitive information

Analytical skills

Communication skills

Problem-solving

Tools

Datix

Job description

Legal Services Officer

An opportunity has arisen for a Legal Services Officer to join the Health Board's Legal Services Team. This role is ideal for an organised and motivated individual with strong analytical, communication and problem-solving skills.

You will support the management of Clinical Negligence, Personal Injury, Redress and Inquest cases, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, coronial legislation and Health Board policies. Managing a defined caseload, you will investigate claims and inquests, obtain and review medical records, prepare case documentation and disclosures, and monitor progress to ensure deadlines are met.

Working closely with clinicians, legal representatives, Coroners, patients and families, you will coordinate information, identify appropriate witnesses and provide advice and guidance to staff on legal processes. You will attend meetings, support investigations, identify themes and learning, and elevate risks where appropriate.

We are looking for someone with excellent attention to detail, strong organisational skills and the ability to manage competing priorities. You should be able to work independently, use your initiative and handle sensitive information with professionalism and discretion.

This is an excellent opportunity to develop your career in a varied role that supports effective governance, learning and risk management across the Health Board.

The Legal Services Officer supports the effective management of Clinical Negligence, Personal Injury, Redress and Inquest cases on behalf of the Health Board. The post holder manages a defined caseload, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, Coronial legislation and Health Board policies.

Key responsibilities

Key responsibilities include investigating claims and inquests, obtaining and analysing medical records, preparing documentation and disclosure, liaising with legal representatives, Coroners, clinicians, patients and families, and supporting the identification of appropriate witnesses. The post holder provides advice and support to staff, attends meetings, monitors case progress and escalates risks where necessary.

The Legal Services Officer is responsible for maintaining accurate records on Datix, ensuring compliance with information governance requirements, GDPR and the Access to Health Records Act, and supporting timely reimbursement claims through the Welsh Risk Pool where appropriate. The post holder works collaboratively with internal and external stakeholders, providing professional, sensitive and effective communication while supporting the delivery of a high-quality legal services function.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

CTM 2030 Strategy-Our Health, Our Future

focuses on uniting our region around shared health and wellbeing goals.

Our values guide us daily:

• o We listen, learn, and improve
• o We treat everyone with respect
• o We work together as one team

• CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.