Legal Assistant - Conveyancing

Sanctuary Group; Worcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Salary progression after 12 months

Job summary

We offer a balanced mix of home and office working, a comprehensive benefits package and a salary in the £28,646–£30,175 range. The role focuses on client service, accuracy and collaboration with multiple teams across the business.

Qualifications

• Proven experience within a similar administrative role is essential.
• Previous experience within a customer service focused admin role.
• Working knowledge of housing regulations, legislation and current practice.
• High accuracy, strong organisation skills and attention to detail.
• Ability to prioritise workload to meet deadlines.
• Excellent communication skills with a good telephone manner.
• Proven strong customer service using different formats of communication (email, phone).
• Experience using Microsoft Word, Excel, Outlook and Teams or similar.

Responsibilities

• Support timely processing of enquiries/applications including re-sales, assignments, staircasing and lease extensions.
• Assist with admin tasks for the team: set up new files, prepare leasehold information packs and post-completion tasks.
• Provide guidance to third parties related to applications and enquiries.
• Undertake affordability assessments.
• Coordinate information gathering across teams and report to stakeholders.
• Maintain an effective legal admin service and ensure compliance with policies.
• Build and maintain strong relationships with stakeholders.

Skills

Administrative experience

Customer service

Housing regulations knowledge

Attention to detail

Prioritisation

Communication skills

MS Office (Word/Excel/Outlook/Teams)

Telephone manner

Team collaboration

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Worcester based with a balance of home and office working

£28,646 - £30,175 per year

35 hours per week – Monday to Friday – 9:00am to 5:00pm

We have a fantastic opportunity for a Legal Assistant – Conveyancing to join our Conveyancing team based in Worcester. As a Legal Assistant you will be dealing with all aspects of property resales for the business and the main focus of the role will be to support the delivery of conveyancing services in line with legal obligations and the Group's policies.

The role of Legal Assistant – Conveyancing will include:

• Supporting the timely processing of enquiries/applications including re-sales, assignments, staircasing, lease extensions
• Supporting and progressing administrative tasks for the team which will include for example set up of new files, preparation of leasehold information packs and post completion tasks
• Providing a range of support and guidance services to relevant third parties concerning the above applications and enquiries
• Undertaking affordability assessments
• Communicating with different teams to request and gain information to then report this back to stakeholders and management
• Coordinating an effective legal administrative service, ensuring relevant activity is accurately recorded and maintained in line with corporate compliance
• Building and maintaining strong working relationships with stakeholders

Skills and experiences:

• Proven experience within a similar administrative role is essential
• Previous experience within a customer service focused admin role
• A working knowledge of housing regulations, legislation and current practice
• High accuracy, strong organisation skills and attention to detail
• The ability to prioritise workload in order to meet deadlines
• Excellent communication skills with a good telephone manner
• Proven strong customer service using different formats of communication with customers including but not limited to email and telephone
• Experience using Microsoft Word, Excel, Outlook and Teams or similar

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.