Conveyancing Legal Assistant – Hybrid Worcester

Sanctuary Group; Worcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Salary progression after 12 months

Job summary

We offer a balanced mix of home and office working, a comprehensive benefits package and a salary in the £28,646–£30,175 range. The role focuses on client service, accuracy and collaboration with multiple teams across the business.

Qualifications

• Proven experience within a similar administrative role is essential.
• Previous experience within a customer service focused admin role.
• Working knowledge of housing regulations, legislation and current practice.
• High accuracy, strong organisation skills and attention to detail.
• Ability to prioritise workload to meet deadlines.
• Excellent communication skills with a good telephone manner.
• Proven strong customer service using different formats of communication (email, phone).
• Experience using Microsoft Word, Excel, Outlook and Teams or similar.

Responsibilities

• Support timely processing of enquiries/applications including re-sales, assignments, staircasing and lease extensions.
• Assist with admin tasks for the team: set up new files, prepare leasehold information packs and post-completion tasks.
• Provide guidance to third parties related to applications and enquiries.
• Undertake affordability assessments.
• Coordinate information gathering across teams and report to stakeholders.
• Maintain an effective legal admin service and ensure compliance with policies.
• Build and maintain strong relationships with stakeholders.

Skills

Administrative experience

Customer service

Housing regulations knowledge

Attention to detail

Prioritisation

Communication skills

MS Office (Word/Excel/Outlook/Teams)

Telephone manner

Team collaboration

Job description

We offer a balanced mix of home and office working, a comprehensive benefits package and a salary in the £28,646–£30,175 range. The role focuses on client service, accuracy and collaboration with multiple teams across the business.