Legal Assistant (Client Onboarding), Residential Conveyancing

Howells Solicitors; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent law firm is looking for a dedicated Legal Assistant for their Residential Conveyancing Client Onboarding Team in Cardiff. The role involves providing essential support to the team during the client onboarding process, managing inquiries, and ensuring a high standard of customer service. Candidates should possess excellent organizational skills, attention to detail, and the ability to communicate effectively. In return, they offer a competitive salary, comprehensive benefits, and opportunities for professional growth.

Benefits

Competitive Salary

Annual Leave: Minimum of 23 days plus bank holidays

Gym Discounts

Growth & Development Opportunities

Milestone Recognition

Refer a Friend Scheme

Qualifications

• Well organised with ability to prioritise workload.
• Excellent communication skills, both verbal and written.
• Able to use Microsoft Office packages with good typing skills.

Responsibilities

• Discussing fees with clients and supporting them with their queries.
• Onboarding clients and opening files on the case management system.
• Liaising with existing and prospective clients to answer queries.

Skills

Communication

Organization

Attention to Detail

Customer Service

Resilience

Tools

Microsoft Office

Job description

Job Description

We are currently looking for an enthusiastic and engaged Legal Assistant to join our fast-paced Residential Conveyancing Client Onboarding Team based in our Cardiff city centre office. This role will provide valuable support to the residential conveyancing team, to ensure a smooth onboarding process for new clients.

What You’ll Be Responsible For

• Discussing fees with clients and supporting them with their queries.
• Onboarding clients and opening files, including set up on our case management system.
• Supporting the team with administrative tasks associated with the new transaction process e.g. obtaining title deeds and issuing sales contracts.
• Liaising with existing and prospective clients, answering and resolving their queries where relevant.
• Providing an excellent level of customer service to our customers.
• Dealing with third parties such as estate agents and solicitors, as part of the new transactions process.
• Interacting with solicitors within the firm from time to time, providing clarification on any queries or issues.
• Any other reasonable duties and responsibilities.
  
  

What We’re Looking For

• Well organised with ability to prioritise workload.
• Ability to work accurately with a good attention to detail.
• Able to use Microsoft Office packages and good typing skills.
• Excellent communication skills, both verbal and written.
• Resilient and calm under pressure.
• Excellent keyboard and word processing skills.
• Possess high levels of speed and accuracy.
• Have a good telephone manner and be comfortable speaking with clients on the telephone.
• Friendly and helpful team player.
  
  

What You’ll Receive

• Competitive Salary
• Annual Leave: Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.
• Annual Leave Purchase Scheme: Option to buy up to 3 extra days of leave annually to support your work-life balance.
• Gym Discounts: Access discounted memberships to help you stay active and healthy.
• Growth & Development: We’re invested in your career with opportunities for learning and advancement.
• Milestone Recognition: Celebrate your dedication with recognition and awards for key milestones.
• Events: Take part in various networking, corporate, and charity events throughout the year.
• Refer a Friend Scheme: Get rewarded for referring talented friends and connections to join the team.
  
  

If you have any questions about this opportunity, please email [e-mail]

Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.