Legacy Stewardship Manager

PDSA; Greater London; Remote; GBP 42,000 - 63,000; Full time

Benefits offered by this job

35 hours per week

Flexible working options

25 days + Bank Holidays, with optionto

Bank Holidays included and ability to买

Job summary

PDSA is seeking a Legacy Stewardship Manager to lead the development of how we engage, recognise and inspire supporters who choose to leave a gift in their Will. Shape the vision, create the strategy and build the future of legacy stewardship at PDSA.

End-to-end management of the legacy supporter journey, building meaningful relationships with potential and confirmed legacy pledgers at every stage, from initial enquiry to pledge confirmation and ongoing stewardship.

Qualifications

• Experience within legacy fundraising or donor engagement.
• Proven track record in end-to-end supporter journeys.
• Strong communication and relationship-building skills.
• Data-driven decision making and impact reporting.

Responsibilities

• Lead end-to-end legacy supporter journey.
• Develop tailored supporter pathways for enquirers, intenders and pledgers.
• Collaborate with Philanthropy, Legacy Marketing and Supporter Services.
• Define and measure stewardship strategy and outcomes.
• Deliver inspiring events and experiences.

Skills

Legacy fundraising

Donor stewardship

Relationship management

Stakeholder engagement

Data-driven approach

Budget management

Project management

Communication skills

Job description

Join us to help us grow our impact for people and the pets they love. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship. We're now on a journey to expand our reach and support even more pet owners and their beloved companions.

To achieve that ambition, we're investing in our fundraising capability and creating meaningful supporter experiences that inspire lifelong connections to our cause. We're looking for people who are excited by change, passionate about making a difference, and motivated by the opportunity to help shape the future of an organisation that exists to improve the lives of pets and the people who love them.

Legacy Stewardship Manager

This is an exciting opportunity to join our Philanthropy team as a Legacy Stewardship Manager, leading the development of how we engage, recognise and inspire supporters who choose to leave a gift in their Will.Shape the vision, create the strategy and build the future of legacy stewardship at PDSA.End-to-end management of the legacy supporter journey, building meaningful relationships with potential and confirmed legacy pledgers at every stage, from initial enquiry and consideration through to pledge confirmation and ongoing stewardship.Develop clear, tailored supporter pathways that ensure every individual feels valued, informed and connected to PDSA's mission, wherever they are on their legacy journey.Work closely with colleagues across Philanthropy, Legacy Marketing and Supporter Services to unlock the full potential of blended giving opportunities, creating stronger links between legacy supporters, major donors and wider philanthropic activity.Create a clear and compelling legacy stewardship strategy for PDSA.Define supporter pathways and engagement journeys for legacy enquirers, intenders and pledgers.Build a tiered stewardship approach that creates deeper supporter connections and improves retention.Strengthen collaboration across Philanthropy to maximise blended giving opportunities.Deliver inspiring supporter experiences and events that increase engagement and advocacy.Establish meaningful performance measures and insight reporting that help demonstrate supporter impact and future income potential.

This role is predominantly home-based with flexibility to work remotely, alongside travel to supporter events, team meetings, pet hospitals and other PDSA locations across the UK when required.

Experience and Skills

• Experience within legacy fundraising, stewardship, philanthropy or a closely related supporter engagement environment.
• A track record of developing end-to-end supporter journeys, stewardship programmes or relationship management strategies with the ability to engage and nurture relationships with legacy enquirers, potential pledgers and confirmed pledgers at every stage.
• Strong communication and relationship-building skills, with the ability to engage supporters through a variety of channels.
• The confidence to influence stakeholders and collaborate across multiple teams.
• A data-led approach, using insight and performance measures to inform decisions and demonstrate impact.
• Experience managing budgets, projects or programmes.
• A passion for delivering exceptional supporter experiences and creating meaningful connections with a cause.

Working Hours & Benefits

• 35 hours per week
• Flexible working options to support your work-life balance and individual circumstances.
• 25 days' holiday plus Bank Holidays, with the option to buy or sell up to five additional days.
• Volunteering Day, Celebration Day and Wellbeing Day each year.
• Generous pension options, with PDSA contributions from 5% up to 10%.
• Life assurance of four times annual salary.
• AXA Health Employee Assistance Programme with 24/7 wellbeing support.
• Retail, holiday and lifestyle discounts through our Fetch benefits platform.
• Enhanced family leave policies.
• 10% discount on PDSA Pet Insurance and access to staff veterinary services.

Expiry Date: 09/11/2026 23:59

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