Charity Assistant Shop Manager

Pdsa; West of England; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Flexible working options

25 days’ holiday and Bank Holidays

Volunteering Day, Celebration Day andW

Wellbeing Day

Résumé du poste

PDSA Staple Hill is seeking an Assistant Charity Shop Manager to help run the shop daily, coaching a team of volunteers and driving sales. You will deliver a welcoming shopping experience, manage stock and promote the PDSA brand in the local community. Your role supports fundraising and community engagement while maintaining high service standards.

You will work closely with the Shop Manager, optimise profit, and contribute to continuous improvement in a busy, customer-focused environment.

Qualifications

• Experience from the retail sector with a proven track record of contributing to sales targets.
• Strong customer service standards and the ability to coach volunteers.

Responsabilités

• Support the Shop Manager in running the Staple Hill PDSA shop day to day.
• Work with volunteers to maximise profit and maintain a welcoming store.
• Ensure great customer service, efficient stock rotation and strong brand messaging.
• Use financial and competitor data to spot opportunities for improvement.

Connaissances

Retail experience

Customer service

Team coaching

Description du poste

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About you

We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Staple Hill. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.

In this role, you’ll support the Shop Manager in running our Staple Hill PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.

You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement.

Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

• Flexible working options to support your work–life balance and individual circumstances.

• 25 days’ holiday plus Bank Holidays.

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

• Life assurance providing four times your annual salary for added peace of mind.

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.

• Enhanced maternity, paternity and adoption leave to support you and your family.

• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.