Multi-Product Support Specialist | Hybrid Role

TES Global; Llantrisant; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Tes is seeking a Customer Success Specialist to support customers across multiple products and deliver a high-quality, end-to-end service in a hybrid role based in the United Kingdom. You will resolve most inquiries, provide proactive guidance, and help customers realise value from the Tes ecosystem.

Successful candidates will capture feedback to inform product teams, reduce escalations, and contribute to continuous improvement while maintaining strong CSAT across global customers.

Qualifications

• Experience delivering multi-product customer support.
• Ability to diagnose issues and log accurate data.
• Strong written and verbal communication.

Responsibilities

• Deliver high quality service across multiple products.
• Minimise hand-offs and escalate when needed.
• Capture feedback to improve retention.
• Contribute to knowledge base updates.
• Identify churn signals and communicate with teams.

Skills

Customer support

Troubleshooting

Stakeholder communication

Proactive problem solving

Knowledge base

CSAT focus

Job description

Tes is seeking a Customer Success Specialist to support customers across multiple products and deliver a high-quality, end-to-end service in a hybrid role based in the United Kingdom. You will resolve most inquiries, provide proactive guidance, and help customers realise value from the Tes ecosystem.

Successful candidates will capture feedback to inform product teams, reduce escalations, and contribute to continuous improvement while maintaining strong CSAT across global customers.