Leasehold & Commercial Housing Manager

CITIZEN; Birmingham; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

26 days annual leave

Bank holidays

Annual leave purchase – up to 5 days

Enhanced family leave

Generous pension with employer match

Health insurance & wellness programs

Flexible working hours

Training and career development

Job summary

Citizen is seeking a Leasehold & Commercial Housing Manager in Birmingham, offering a hybrid role with a minimum of two days in the office.

You will oversee leasehold, shared ownership and commercial portfolios, ensure compliance and lead two teams, shaping service delivery.

Join a brave, ambitious organisation committed to high-quality service and continuous professional development.

Qualifications

• Experience managing leasehold, shared ownership, freehold and/or commercial portfolios.
• Strong understanding of residential and commercial leases and related legislation.
• Evidence of ongoing professional development in leasehold law and building safety.
• Ability to translate leases and guidance into clear operational processes.
• Experience leading teams and developing staff.
• Willingness to work towards CIH Level 4 if not already.

Responsibilities

• Oversee management of shared ownership, leasehold and freehold portfolios.
• Ensure compliance with legislation, lease terms and organisational policies, maintaining governance and risk management.
• Manage complex queries relating to lease obligations, including alterations, assignments, subletting, breaches.
• Lead the coordination of Section 20 consultation, tribunal activity and legal instructions, ensuring processes are timely, compliant and protect Citizen’s position.
• Ensure commercial premises are managed effectively, maximising income in line with lease terms.
• Lead service delivery for leasehold, shared ownership, freehold, commercial housing and RTB/RTA.

Skills

Leasehold management

Shared ownership

Portfolio management

Governance & risk

Team leadership

Education

CIH Level 4 qualification

RICS Residential or equivalent

Job description

This is an amazing new opportunity for someone who is passionate about delivering a high quality sustainable service to our communities and customers at Citizen, leading the way in managing Citizen's shared ownership, leasehold and freehold portfolios.

Leasehold & Commercial Housing Manager

Location: Birmingham/ Hybrid – minimum 2 days a week in the office

We are brave, we are ambitious, we are honest, and we are Citizen!

Key responsibilities include:

• Oversee the effective management of shared ownership, leasehold and freehold portfolios, ensuring a consistent, high -quality service.
• Ensure full compliance with legislation, lease terms and organisational policies, maintaining strong governance and risk management.
• Manage complex queries relating to lease obligations, including alterations, assignments, subletting, breaches and interpretation of lease clauses.
• Lead the coordination of Section 20 consultation, tribunal activity and legal instructions, ensuring processes are timely, compliant and protect Citizen’s legal and financial position.
• Ensure commercial premises are managed effectively, maximising income in line with lease terms.
• Lead service delivery for leasehold, shared ownership, freehold, commercial housing and RTB/RTA.
• (For a full list of job responsibilities please refer to the job description)

Qualifications and experience:

• Relevant degree or professional qualification in housing, property management, or a related field (e.g., Institute of Residential Property Management qualification, alternatively, RICS (Residential) or equivalent professional qualification).
• Evidence of ongoing professional development in leasehold law, service charges, building safety and relevant housing legislation
• Extensive experience managing leasehold, shared ownership, freehold and/or commercial property portfolios.
• Strong understanding of residential and commercial leases, including shared ownership staircasing, lease variations, assignments, subletting and enforcement.
• Experience leading teams, developing staff and embedding consistent standards of practice.
• Ability to interpret leases, legislation and technical guidance and translate them into clear operational processes.
• Skilled in negotiation, challenge and influencing to secure compliance and high-quality service delivery
• CIH (Certificate in Housing) Level 4 qualification or willing to work towards

Manager’s Quote:

Do you have leasehold and commercial experience? Are you knowldgeable handling queries regarding leases and associated charges?

Are you happy to review processes and identify opportunities to improve the service we provide to our customers? This role provides a great opportunity to influence and shape how we do things at Citizen.

You will have direct line management of two team leaders and have direct input into improvement activities and team projects as well as the management of two busy teams.

This is a fast evolving area, due to upcoming changes in legislation, but you could make a real difference.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will work together as one team and embrace our Citizen values.

Interview date:

Interview date: To be confirmed. Please note the process:

First stage: Teams video call

Second stage: Face to face interview at 4040 Lakeside, Birmingham Business Park, B37 7YN

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Relevant degree or professional qualification in housing, property management, or a related field (e.g., Institute of Residential Property Management qualification, alternatively, RICS (Residential) or equivalent professional qualification).Evidence of ongoing professional development in leasehold law, service charges, building safety and relevant housing legislationExtensive experience managing leasehold, shared ownership, freehold and/or commercial property portfolios.Strong understanding of residential and commercial leases, including shared ownership staircasing, lease variations, assignments, subletting and enforcement.Experience leading teams, developing staff and embedding consistent standards of practice.Ability to interpret leases, legislation and technical guidance and translate them into clear operational processes.Skilled in negotiation, challenge and influencing to secure compliance and high-quality service deliveryCIH (Certificate in Housing) Level 4 qualification or willing to work towards