Learning Technology Specialist

National Grid plc; Tipton; Hybrid; GBP 50,000 - 59,000; Full time

Benefits offered by this job

Bonus based on performance

Pension with 12% company match

Share incentive plan

Car and technology schemes

Employee assistance lines

Matched charity giving

Job summary

National Grid plc is recruiting a Learning Technology Specialist to maximise the value of our learning platforms and digital solutions. This hybrid role supports colleagues across Learning, HR, IT and business units from the UK locations such as Eakring, Tipton, Taunton or Warwick.

You will administer, optimise and continuously improve our learning technologies, enhance learner experiences, test new functionality, and collaborate with vendors to deliver engaging digital learning initiatives.

Qualifications

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades and user support.
• Ability to analyse data, identify trends and make recommendations for improvement.
• Experience supporting the implementation and adoption of digital learning solutions.

Responsibilities

• Managing and maintaining learning technology platforms and systems.
• Providing expert support and guidance to learners, managers and stakeholders.
• Configuring and testing new functionality, system enhancements and integrations.
• Supporting the implementation of digital learning solutions and technologies.
• Analysing system performance and learner data to drive improvements.
• Creating and maintaining system documentation, processes and user guides.
• Working with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identifying opportunities to improve the user experience and increase platform adoption.

Skills

LMS administration

Learning technology

Data analysis

Stakeholder management

Technical troubleshooting

System integrations

Tools

LMS platforms

Job description

At National Grid, we're powering the energy transition and building a cleaner, fairer energy future. As we continue to evolve our learning experience, we're looking for a Learning Technology Specialist to help maximise the value of our learning platforms and digital learning solutions.

This is an exciting opportunity to shape how technology enables learning across the organisation, ensuring our colleagues have access to engaging, innovative and user-friendly learning experiences.

As a Learning Technology Specialist, you'll be responsible for the administration, optimisation and continuous improvement of our learning technologies. You'll work closely with Learning, HR, IT and business stakeholders to enhance the learner experience, support digital learning initiatives and ensure our platforms meet the evolving needs of the business.

This hybrid role can be based from Eakring, Tipton, Taunton or Warwick.

What you'll do

Managing and maintaining learning technology platforms and systems.

Providing expert support and guidance to learners, managers and stakeholders.

Configuring and testing new functionality, system enhancements and integrations.

Supporting the implementation of digital learning solutions and technologies.

Analysing system performance and learner data to drive improvements.

Creating and maintaining system documentation, processes and user guides.

Working with vendors and internal teams to resolve technical issues and deliver enhancements.

Identifying opportunities to improve the user experience and increase platform adoption.

What you'll need

Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.

Strong technical troubleshooting and problem-solving skills.

Experience managing system configuration, testing, upgrades and user support.

Ability to analyse data, identify trends and make recommendations for improvement.

Experience supporting the implementation and adoption of digital learning solutions.

Strong stakeholder management and communication skills, with the ability to work across Learning, HR, IT and business teams.

Excellent organisational skills with a high level of attention to detail.

Experience creating and maintaining system documentation, processes and user guides.

Knowledge of learning technologies, digital learning tools and e-learning standards.

Experience working with system integrations, reporting and vendor management.

An understanding of learning and development processes and how technology can enhance the learner experience.

A proactive mindset with a passion for continuous improvement and delivering a great user experience.

What you'll get

A competitive salary between £50,000 - £59,000 per annum - dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More information

This role closes on Friday 30th October at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy

flows through absolutely everything we do. Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.