Learning Tech Support Specialist

UK Dementia Research Institute; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

41 Days holiday

CARE pension scheme

Cycle to work scheme

Relocation scheme

On-site gym

Enhanced parental leave pay

Staff Support Service

Job summary

University College London (UCL) is seeking an enthusiastic Assistant Learning Technologist to support and improve digital education tools across the Digital Education team. The role focuses on ensuring effective use of learning technologies for staff and students, with opportunities to work across multiple services and initiatives.

You will contribute to training, develop support resources, and assist with projects that enhance the learning experience.

Qualifications

• Experience delivering user support or customer-focused technical support.
• Familiarity with virtual learning environments such as Moodle or similar platforms.
• Excellent written, verbal and interpersonal communication skills.
• Ability to translate technical concepts for non-technical audiences.
• Strong organisational skills and ability to manage competing priorities.
• Collaborative approach to working with colleagues and stakeholders.
• Commitment to delivering an excellent user experience and inclusive learning.

Responsibilities

• Provide first-line support for digital education platforms and services.
• Assist staff and students in using learning technologies effectively.
• Troubleshoot issues and escalate complex problems.
• Create and maintain user documentation and knowledge base articles.
• Support delivery of training sessions, workshops and demos.
• Contribute to service improvement, testing, and user feedback activities.
• Collaborate with colleagues across Digital Education, ISD and academic departments.

Skills

User support experience

Familiar with Moodle

Clear written and verbal communication

Explain technical concepts to non-tech

Organisational skills

Collaborative team player

Commitment to inclusive learning

Job description

University College London (UCL) is seeking an enthusiastic Assistant Learning Technologist to support and improve digital education tools across the Digital Education team. The role focuses on ensuring effective use of learning technologies for staff and students, with opportunities to work across multiple services and initiatives.

You will contribute to training, develop support resources, and assist with projects that enhance the learning experience.