Learning Strategist

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm seeks a passionate Learning Strategist to shape the future of loyalty through impactful employee and customer experiences. In this dynamic role, you will collaborate with clients across various industries, applying strategic thinking to develop tailored solutions. You will lead projects that emphasize human-centered design and change management, ensuring a client-centric approach. Join a team that values creativity and meaningful relationships, and be part of a journey that celebrates innovation and drive. If you are ready to make a real impact, this opportunity is perfect for you.

Qualifications

• 5-7+ years experience in designing customer and employee experiences.
• Expertise in change management and leadership.

Responsibilities

• Partner with clients to develop tailored solution blueprints.
• Utilize human-centered design principles for customer experiences.

Skills

Customer Experience Design

Client Engagement

Analytical Skills

Change Management

Communication Skills

German Language (C2)

Spanish Language

Education

Bachelor's Degree in Business or Marketing

Master's Degree (preferred)

Tools

Customer Experience Software

Job description

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At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as the Learning Strategist, you will have your hands on the wheel as we drive the future of loyalty.

The Role:

At Bond, we design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. As the Learning Strategist, you will be responsible for advancing the future of emotional loyalty through memorable employee and customer experiences. We are seeking a highly motivated and passionate Learning Strategist to join our energetic team in London, UK.

Key Responsibilities:

1. Partner with clients across various industries and countries to understand their needs and develop tailored solution blueprints.
2. Build strong, collaborative relationships with clients, challenging and guiding them as appropriate.
3. Work with Account Directors to identify client objectives and develop suitable strategies.
4. Apply thought leadership and strategic thinking to client needs, especially in the 'white space'.
5. Create solutions addressing learning & development, customer experience, service design, culture change, and change management.
6. Develop Governance Models for ongoing initiative management.
7. Utilize human-centered design principles and neuroscience in designing customer and employee experience solutions.
8. Lead and guide colleagues on client projects, ensuring client-centric delivery.
9. Collaborate with teams across Communications, Incentives/Loyalty, Events, Research, Analytics, and Digital practices.
10. Work with Research and Analytics teams to develop KPIs and measurement strategies.
11. Stay updated on industry and sector trends.
12. Mentor team members and colleagues.

Qualifications & Skills:

• 5-7+ years experience designing meaningful customer and employee experiences.
• Based in London, UK.
• Bachelor's degree in business, marketing, or related field; master’s degree preferred.
• German language skills at C2 level minimum, with additional proficiency in Spanish.
• Strong client engagement skills and solution development capabilities.
• Willingness and ability to travel as needed.
• Analytical mindset with data-driven strategy skills.
• Customer-centric approach with a passion for outstanding experiences.
• Expertise in change management across various disciplines, providing leadership and direction.
• Excellent communication and relationship-building skills.
• Proficiency in customer experience software and tools.

Why Bond?

Join us and be part of a team that lives by the mantra “Create Bonds.” We celebrate drive, reward innovation, and foster meaningful relationships internally and with clients.

Ready to Make Your Mark?

If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become part of our dynamic and innovative team.