Learning Spaces AV & IT Support Analyst

University of Dundee; Dundee; On-site; GBP 31,000 - 38,000; Full time

Job summary

University of Dundee is recruiting for a Learning Space Technology Support Team Analyst to join the End User Services department. The role is permanent, grade 6, and involves helping users access applications and networks, plus AV setup for courses and events.

You will report to the Learning Spaces Technology Support Team Manager and support Learning Spaces Technology across campuses, prioritising user queries and proactive maintenance to keep equipment in good condition.

Qualifications

• Experience delivering AV and IT services in an educational setting.
• Excellent customer service skills.
• Solid understanding of Panopto, MyDundee/Blackboard.

Responsibilities

• Log and resolve queries, incidents and requests for equipment and applications.
• Provide preventative maintenance for Learning Spaces Technology equipment.
• Identify areas for service improvement.

Skills

AV/IT services

Customer service

Panopto

MyDundee/Blackboard

Tools

Panopto

MyDundee

Blackboard

Job description

University of Dundee is recruiting for a Learning Space Technology Support Team Analyst to join the End User Services department. The role is permanent, grade 6, and involves helping users access applications and networks, plus AV setup for courses and events.

You will report to the Learning Spaces Technology Support Team Manager and support Learning Spaces Technology across campuses, prioritising user queries and proactive maintenance to keep equipment in good condition.