Learning Resources Advisor Customer Services (Communications and Publications)

London South Bank University; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 26.5 days

Flexible working

Professional development opportunities

Job summary

London South Bank University (LSBU) is seeking a Learning Resources Advisor – Customer Services (Communications and Publications) based at the Southwark Campus. You will join the Customer Services team, delivering friendly support across Library, IT Support and University Services, face-to-face, online and via phone.

You will help maintain the Library and Skills site content, produce guides and publications, and contribute to staff intranet updates, with strong IT skills and creativity in

Qualifications

• Excellent customer service, communication and interpersonal skills.
• Strong IT literacy including Microsoft 365 and web content tools.
• Experience with publishing and design software is desirable.

Responsibilities

• Deliver frontline customer services across Library, Student IT Support and University Services.
• Support development and maintenance of the Library and Skills website, LibGuides and LibSites.
• Assist in producing online and physical publications and content updates on staff platforms.

Skills

Customer service

Communication

Interpersonal skills

IT literacy

Tools

Microsoft 365

HTML/CSS knowledge

Publishing software

Job description

About Us

It’s an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.

It’s an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London. Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education. Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do. Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership. We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society. Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders. Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society. To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference. At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution. You will be part of a great team, turning your passion into purpose.

The role

An exciting opportunity has arisen for a Learning Resources Advisor – Customer Services (Communications and Publications) at London South Bank University (LSBU), based at our Southwark Campus. This is a permanent, full-time Grade 5 post, contributing to the delivery of high-quality frontline customer services across Library, Student IT Support and University Services. As part of the Customer Services team, you will provide friendly and effective support to customers face-to-face, online and via telephone, responding to a wide range of Library, student IT support and University Services enquiries. You will support customers with a range of skills and abilities, helping them to resolve enquiries where possible and directing them to the appropriate service or information when further specialist support is required. As a member of the Communications & Publications team, you will support the ongoing development and maintenance of the Library and Skills website, including LibGuides and LibSites. You will contribute to the production of online and physical publications, help guides and other content, including updating Library, Skills and Student Services information on the staff intranet and other platforms as required.

About you:

We are looking for an enthusiastic and creative individual with excellent customer service, communication and interpersonal skills, and experience of working effectively as part of a team. You will be confident using a range of IT applications, modern technologies and digital platforms, including mobile devices, with strong IT literacy, particularly in Microsoft 365. You will also have a good knowledge of a variety of content and communication channels, including web and video. Knowledge and practical experience of using publishing and design software is desirable, as is experience of working with HTML and CSS. A full list of key responsibilities and the required skills and experience for this role can be found in the attached Job Description and Person Specification.

The role is 35 hours per week, Monday to Friday, and will include regular weekend working and one fixed evening until 7pm per week.

Benefits

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

The closing date for applications is Sunday 8th November 23.59pm.

Interview/assessment - week commencing 16th November.

Please note that interviews will be held in person and will incldue a short practical assessment.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

If you have any questions related to your application, please email the recruitment team [e-mail].

We reserve the right to close the vacancy early, should we receive sufficient applications.