Learning & Organisational Development Officer

Housing Ombudsman Service; City Of London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Housing Ombudsman Service is recruiting a Learning and Organisational Development Officer to join the People function. You will support coordination, design and delivery of L&OD activities, answer queries, maintain learning systems and collate data to improve the programme.

You will work with L&OD Business Partners to design and evaluate training, contribute to skills audits and learning needs analysis, and support the Colleague Forum and apprenticeship lifecycle, while drafting internal

Qualifications

• Experience designing learning materials for digital, virtual and in-person delivery.
• Experience delivering work-based learning and organisational development initiatives.
• Experience evaluating OD initiatives to demonstrate impact and value.
• Experience coordinating the apprenticeship lifecycle.

Responsibilities

• Coordinate, design and deliver in-person and online work-based training.
• Maintain learning systems and content; collate data for programme improvement.
• Support Colleague Forum and circulate agendas; record actions.
• Draft and publish internal communications related to L&OD activity.

Skills

Learning technologies

Microsoft 365

Project coordination

Stakeholder management

Tools

LMS platforms

Job description

We have an exciting opportunity for a Learning and Organisational Development Officer within our People function.

The successful candidate will provide support in the coordination, design and delivery of Learning and Organisational Development (L&OD) activity, answering day-to-day queries, maintaining learning systems and content and collating data and feedback to help continuously improve the L&OD programme.

You will work closely with L&OD Business Partners to design, deliver and evaluate in-person and online work-based training courses and materials and contribute to skills audits and learning needs analysis. You will play a valuable role in supporting our Colleague Forum, working with Executive Sponsors and Forum Reps to circulate agendas and record actions to ensure that employees views are heard and that colleagues are informed of important developments. You will also work with our internal communications team to draft and publish internal communications relating to L&OD activity and play a key role in supporting the coordination and delivery of our apprenticeship life cycle.

The successful candidate will be a confident systems user who is able to make data driven insights to determine service improvements and have strong organisational skills to successfully support a variety of projects and stakeholders across the L&OD function. Your profile will demonstrate:

• Proficiency in learning technologies and Microsoft 365 tools
• Experience of managing competing deadlines and priorities in an OD or L&D function

In addition, you will be asked to evidence:

• Experience of working collaboratively with managers, employees and SMEs in the design of learning materials for digital, virtual and in-person delivery.
• Experience in delivering work-based learning and organisational development initiatives, both in person and online to both small and large groups.
• Experience in the evaluation of work-based learning and OD initiatives to demonstrate their impact and organisational value.
• Experience supporting the coordination of the apprenticeship life cycle

Closing date: Thursday 12th November 2026

Interviews: w/c 23rd November 2026

Note: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 100 applications. We therefore strongly recommend that you apply as soon as possible.

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest