Learning Management System (LMS) Administrator

OneSpaWorld; London; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading company is seeking a dedicated LMS Administrator to manage and enhance its Learning Management System. The role focuses on technical administration, user support, and course management in a hybrid work environment, providing an opportunity to streamline and improve online training programs. Ideal candidates will have experience in LMS, particularly Cornerstone, and strong communication skills, ensuring a seamless learning experience for all users.

Benefits

Company pension

Employee discount

On-site parking

Work from home

Qualifications

• Experience in Learning Management Systems (LMS) is essential.
• Knowledge of Cornerstone LMS is extremely advantageous.
• Excellent written and verbal communication skills are required.

Responsibilities

• Manage and develop the LMS platform (Cornerstone on Demand).
• Provide technical support and manage user accounts.
• Generate reports on learner activity and system usage.

Skills

Technical Proficiency

Problem-solving

Communication Skills

Organisational Skills

User Management Skills

Content Management Skills

Data Analysis and Reporting

Customer Service

Adaptability

Education

Good level and standard of UK/European education or equivalent

Tools

PowerPoint

Excel

Word

Outlook

Job description

Job Title: LMS Administrator

Department: Training

Location: The Lodge, 92 Uxbridge Road, Harrow Weald, Middlesex HA3 6DQ

Working hours: 9:00am to 5:30pm, Monday to Friday

Main purpose of the Job: As an LSM (Learning Management System) Administrator in the UK. This role encompasses a blend of technical expertise, user support, and organisational skills to ensure the smooth and effective delivery of online learning and training programs. The LMS Administrator is responsible for the day-to-day management, maintenance and suppose of the organisation’s learning platform, ensuring an optimal learning experience for all users.

Key Responsibilities:

System Administration and Maintenance:

• Managing, maintaining and developing the LMS Platform (Cornerstone on Demand)
• Configuring and customising the LMS to meet the organisations needs
• Ensuring the system operated efficiently and securely
• Performing regular system checks, updates and troubleshooting technical issues
• Managing integrations with other systems (e.g. HR, CRM)

User Management

• Managing user accounts and creating accounts where needed
• Providing technical support and guidance to learner and instructors
• Troubleshooting access issues and resolving user queries promptly
• Developing user guides and training material to support effective LMS usage

Course and Content Management

• Setting up and configuring courses, modules, and learning paths within the LMS
• Uploading and organising various learning content formats (e.g., documents, videos, SCORM packages)
• Ensure that training courses are appropriately uploaded and communicated in the LMS
• Ensuring learning content is accurate, up-to-date, and easily accessible to learners
• Managing course enrolment processes and tracking learner progress effectively
• Responsible for auditing compliance training, monitoring and editing data

Reporting and Analytics

• Generating comprehensive reports on learner activity, course completion rates, and overall system usage
• Analysing data to identify key trends, areas for improvement, and the effectiveness of learning programs
• Providing insightful reports and recommendations to relevant stakeholders

Communication and Collaboration

• Liaising effectively with instructional designers, trainers, and other stakeholders involved in learning and development
• Communicating system updates, changes, and best practices clearly to all users
• Actively gathering feedback from users to inform improvements to the LMS and the overall learning experience

Compliance and Security

• Ensuring the LMS adheres to relevant data protection regulations (e.g., GDPR) and organisational policies
• Adhering to security protocols to safeguard user data and maintain system integrity
• Managing and tracking compliance training programs and completion records

Project Support

• Providing support in the planning and implementation of LMS upgrades or the introduction of new features
• Contributing to the development and execution of the organisation's e-learning strategies

Other

• Assist with any projects to meet the business requirements relating to using and configuring LMS applications
• To work as a team with other individuals and colleagues in the company, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support
• Understand and abide by company and departmental rules, policies and procedures
• To carry out other duties as requested by management from time to time

Qualifications/Experience:

• Good level and standard of UK/European education or equivalent

Previous Experience and Knowledge:

• Experience in Learning Management Systems (LMS) is essential
• Knowledge of Cornerstone LMS is extremely advantageous
• Excellent written and verbal communication skills
• Excellent computer skills, including PowerPoint, Excel, Word and Outlook
• Proficient in the English language
• Other spoken languages are advantageous
• Knowledge of the Company’s philosophy desirable (though training will be provided)

Essential Skills and Competencies

• Technical Proficiency:A strong understanding of LMS functionalities, database management principles, and effective technical troubleshooting skills. Familiarity with various software applications and basic design principles
• Problem-solving:Demonstrated ability to independently identify and resolve technical and user-related issues in a timely and efficient manner
• Communication Skills: Excellent written and verbal communication skills, essential for providing clear user support, developing training materials, and collaborating with various stakeholders
• Organisational Skills:Exceptional ability to manage multiple tasks simultaneously, prioritise effectively, and maintain meticulous attention to detail
• User Management Skills: Proven experience in creating, managing, and maintaining user accounts, roles and groups within an LMS environment
• Content Management Skills:Experience in organizing, uploading, and maintaining a diverse range of learning materials within an LMS
• Data Analysis and Reporting: Competence in generating, interpreting, and presenting reports on LMS usage and learner progress
• Customer Service:A proactive, learner-centric approach with strong interpersonal skills and a commitment to providing excellent support
• Project Management (Beneficial):Ability to manage timelines and effectively coordinate with stakeholders on projects related to the LMS
• Adaptability:A proactive willingness to learn new technologies and adapt to the evolving landscape of e-learning

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

Pay: £27,000.00-£35,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Harrow HA3 6DQ