Learning Lab Host

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Pension scheme

Learning development opportunities

25 days annual leave

Life assurance 4x salary

Health benefits options

Retail savings

Online GP service

Cycle to work

Gym discounts

Job summary

Yorkshire Water is seeking a Learning Lab Host to create a welcoming learning environment and to support sessions across the Learning Lab. You will manage bookings, greet learners, set up rooms, and coordinate with Learning Delivery colleagues.

This role emphasizes collaboration with the People Team, ensuring schedules align with activity and capacity constraints while maintaining high learner satisfaction.

Qualifications

• Experience in customer service, coordination, administration, or learning support environment.
• Strong organisational skills to manage bookings, schedules and room requirements.
• Confident communication with colleagues, visitors and stakeholders.
• Good attention to detail; keep spaces tidy and prepared.
• Ability to respond calmly to queries, changes and competing requests.
• Proficient with Microsoft 365 tools and booking systems.
• Ability to work collaboratively with Learning teams and Workplace Experience.
• Commitment to delivering a great colleague and learner experience.

Responsibilities

• Create a welcoming, organised and professional learning environment for colleagues, facilitators, visitors and partners.
• Provide day-to-day support to ensure learning sessions run smoothly; greet learners and manage bookings.
• Help manage room capacity, training schedules and operational requirements across the Learning Lab.
• Work with Learning Engagement and Delivery Manager and Workplace Experience to support learning delivery.

Skills

Customer service experience

Organisational skills

Communication skills

Attention to detail

Calm under pressure

Microsoft 365 proficiency

Booking systems

Collaborative work

Learner experience

Tools

Microsoft 365

Job description

Learning Lab Host

Salary range £32,000 to £39,926 per annum depending on experience.

Salary & Benefits

• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Learning Lab Host progression plan
• 25 days annual leave plus bank holidays - plus two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Leeds Valley Park

Work type: Permanent role, working full time 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Learning Lab Host to join the People Team in Yorkshire Water.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

You will be responsible for creating a welcoming, organised and professional learning environment for colleagues, facilitators, visitors and partners using the Learning Lab. You will provide day-to-day support to help learning sessions run smoothly, ensuring learners are greeted well, rooms are set up correctly, bookings are managed effectively and the space reflects the quality, energy and ambition of Yorkshire Water's learning proposition.

You will work closely with the Learning Engagement and Delivery Manager, Learning Delivery colleagues and Workplace Experience. You will help manage room capacity, training schedules, booking queries and operational requirements across the Learning Lab.

You will play a key role in making the Learning Lab feel like a purposeful, well-run and inspiring space where colleagues can come to learn, experiment, solve problems and build the skills needed for the future.

What skills are we looking for

• Previous experience of working in a customer service, coordination, administration, workplace, hospitality, facilities or learning support environment.
• Strong organisational skills, with the ability to manage bookings, schedules, room requirements and competing priorities.
• Confident communication skills, with a friendly, professional and helpful approach to colleagues, visitors and stakeholders.
• Good attention to detail, with the ability to keep shared spaces tidy, well prepared and operating effectively.
• Ability to respond calmly and practically to queries, changes, last-minute issues and competing requests.
• Confidence using Microsoft 365 tools, booking systems, calendars or similar systems to manage schedules and information.
• Ability to work collaboratively with Learning colleagues, Workplace Experience and wider stakeholders.
• Commitment to delivering a great colleague and learner experience.

It would be beneficial if you had the following

• Previous experience supporting training sessions, events, inductions or colleague welcome activity.
• Previous experience working with facilities, workplace experience, room booking or visitor management processes.
• Experience supporting AV, IT-enabled rooms or basic equipment set-up requirements.
• Experience monitoring utilisation, capacity or attendance information.
• Understanding of learning environments and the practical support needed to create a positive learner experience.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Closing date - 28th September, 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.