Learning Experience Specialist

Domestic & General; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

25 days annual leave

Health cash plan

Pension scheme

Life assurance 4x salary

Employee discounts

Employee Assistance Programme

Car Leasing

Travel Loans

Cycle to Work

Health & Wellbeing

Online benefit portal

Volunteering opportunities

Referral bonuses

Job summary

Domestic & General is seeking a senior Learning Experience Specialist to design and evolve modern learning experiences across a global footprint. You’ll shape methodologies, governance, and technologies to improve capability and business performance, while partnering with stakeholders across UK, Europe and US.

The role covers design, governance, analytics and the application of human-centered design to learning platforms, with opportunities to mentor teams and influence transformation across an

Qualifications

• Advanced instructional design and adult learning principles.
• Experience collaborating with stakeholders in a global remit.
• Learning architecture and ecosystem design.
• Experience with LMS and AI-enabled learning tools, authoring tools and digital platforms.

Responsibilities

• Contribute to the future learning vision and operating model for D&G.
• Design, develop and implement innovative learning solutions across digital, blended and performance support formats.
• Collaborate with business stakeholders to diagnose capability gaps and identify solutions.
• Define and evolve learning design methodologies, standards and frameworks.
• Establish governance for consistency, quality and scalability.
• Evaluate and pilot new learning technologies and AI tools.
• Act as a subject matter expert for the learning technology ecosystem.
• Apply human-centred design to improve learner experiences.
• Develop learning solutions using media including eLearning, simulations, video and audio.
• Ensure solutions meet regulatory requirements and branding guidelines.
• Use analytics to demonstrate business impact and drive improvement.
• Coach instructional designers and learning professionals.

Skills

Advanced instructional design

Adult learning principles

Learning experience design

Global stakeholder collaboration

Learning architecture

Tools

LMS

AI-enabled learning tools

Authoring tools

Digital learning platforms

Rich media production

Job description

Learning Experience Specialist

Location : Flexible on location in the UK with visits to our office in Nottingham and Wimbledon as and when required.

Contract: Permanent

Salary: Competitive

We’re seeking an exceptional Learning Experience Specialist to join our Global People Team. This is a senior individual contributor responsible for designing, building and evolving modern learning experiences whilst shaping the methodologies, technologies, standards and governance that underpin learning at D&G.

The role combines expertise in learning design, learning technology, innovation, continuous improvement, performance improvement and evaluation to create scalable learning solutions that improve colleague capability and business performance. Working across global stakeholders, the role will influence the future direction of learning through experimentation, thought leadership, technology adoption and the continual evolution of our learning ecosystem. They’ll have the opportunity to influence strategic business decisions, lead people initiatives that drive performance and engagement, and support transformation across a dynamic international organisation.

What you’ll be doing:

• Contribute to the future learning vision and operating model for D&G.
• Design, develop and implement innovative learning solutions across digital, blended and performance support formats.
• Work collaboratively with business stakeholders to diagnose capability gaps and identify effective solutions.
• Define and evolve learning design methodologies, standards and frameworks.
• Establish governance approaches that ensure consistency, quality and scalability.
• Evaluate, pilot and recommend new learning technologies, AI tools and digital capabilities.
• Act as a subject matter expert for the learning technology ecosystem.
• Apply human-centred design principles to improve learner experiences.
• Develop learning solutions using appropriate media including eLearning, simulations, video, audio and performance support resources.
• Ensure learning solutions meet regulatory requirements, internal standards and branding guidelines.
• Use learning analytics and evaluation data to improve effectiveness and demonstrate business impact.
• Participate in quality assurance processes and continuous improvement activities.
• Coach and mentor instructional designers and learning professionals in modern learning practices.
• Build strong relationships with global stakeholders across the UK, Europe and US.
• Manage multiple complex projects through the full learning lifecycle.

What you’ll bring:

• Advanced instructional design, learning experience design and adult learning principles
• Experience of collaborating with stakeholders in a global remit.
• Learning architecture and learning ecosystem design
• Learning technology expertise including LMS, AI-enabled learning tools, authoring tools and digital learning platforms, rich media learning
• Governance frameworks, quality standards and scalable learning methodologies
• Human-centered design and learner journey mapping
• Learning analytics, evaluation and business impact measurement
• Innovation, experimentation and emerging learning technologies
• Business acumen, stakeholder influence and organisational changeAbility to use a range of visual graphics, video and audio production tools to produce high-quality media assets for learning

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.