Engagement & Inclusion Partner

Animal Friends; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Life assurance

Private medical insurance

Employee benefits

Job summary

Doubtless Pet Care is seeking an Engagement & Inclusion Partner to join our People team. In a hybrid role with offices in Amesbury and London, you will shape a positive colleague experience and lead initiatives around engagement, wellbeing, and voice.

You will oversee surveys, drive action planning, and partner with HR and leaders to turn feedback into tangible improvements that support our people and culture.

Qualifications

• Strong knowledge of employee engagement, inclusion and wellbeing and their impact on culture.
• Hands-on delivery of engagement surveys and listening activity.
• Excellent stakeholder management and clear written/verbal communication.

Responsibilities

• Lead and support the delivery of our engagement agenda, strengthening colleague experience.
• Own engagement surveys from planning to end-to-end delivery.
• Help leaders translate survey findings into practical actions.
• Track action planning and ensure visible progress.
• Strengthen colleague voice via listening channels and feedback initiatives.
• Support development of colleague communities and representation.
• Shape inclusion priorities and embed inclusive thinking in people practices.
• Lead wellbeing initiatives and campaigns for colleague health and resilience.
• Manage internal awards, recognition activity and external benchmarks.
• Use data to identify themes and provide insight-led recommendations.
• Create engaging communications for campaigns and stakeholder updates.
• Partner with HR colleagues to deliver People priorities.
• Ensure activity aligns with the wider People strategy and policies.

Skills

Engagement strategy

Survey administration

Stakeholder management

Communication & storytelling

Data analysis & insight

Facilitation skills

Project management

Inclusion & wellbeing

Job description

Job Advert

As Doubtless Pet Care continues to grow, we are seeking a Engagement & Inclusion Partner to join our People team.

As our Engagement & Inclusion Partner, you'll help shape a positive and inclusive colleague experience. Working within the Talent & Culture team, you'll lead initiatives that strengthen engagement, wellbeing, inclusion, recognition and colleague voice.

You’ll oversee engagement surveys, drive action planning, and partner with HR and business leaders to use colleague feedback and insights to improve how we support our people and culture.

Package: We offer competitive remuneration, 25 days holiday, life assurance, private medical insurance, and a range of employee benefits!Location: This is a hybrid role with occasional office presence in our Amesbury and London offices.

What you’ll get up to as our Engagement & Inclusion Partner

• Lead and support the delivery of our engagement agenda, helping to strengthen colleague experience and build a culture where people feel connected, informed and valued.
• Own the mechanics of engagement surveys, including planning, timelines, stakeholder coordination, communications and smooth end-to-end delivery.
• Support leaders and teams to understand survey findings and translate insight into clear, practical and measurable actions that improve the colleague experience.
• Track action planning activity and progress, helping to ensure colleague feedback leads to visible change and sustained follow-through.
• Strengthen colleague voice by creating meaningful opportunities for colleagues to share feedback, ideas and experiences through formal and informal listening channels.
• Support the development and ongoing success of colleague communities, networks and forums that build connection, belonging and representation across the business.
• Help shape and deliver inclusion priorities and initiatives, embedding inclusive thinking into everyday people practices and colleague experience.
• Lead and coordinate wellbeing initiatives and campaigns that support colleague health, wellbeing and resilience in practical and meaningful ways.
• Manage and support internal awards and recognition activity, external award submissions, and external benchmarks that celebrate progress, showcase our culture and strengthen our employer brand
• Use engagement, inclusion and wellbeing data to identify themes, monitor progress and provide insight-led recommendations to stakeholders.
• Create clear, engaging communications and materials to support campaigns, reporting and stakeholder updates.
• Partner effectively with HR colleagues, leaders and teams across the business to support delivery of key People priorities.
• Ensure all activity is aligned to the wider People strategy, organisational priorities and relevant policies and standards.

What We Look For In You

• Strong knowledge of employee engagement, inclusion, colleague voice and wellbeing, with a clear understanding of how these shape culture, performance and colleague experience.
• Skilled in managing survey processes and action planning cycles with strong organisation, attention to detail and consistent follow-through.
• Excellent stakeholder management skills, with the confidence and credibility to work effectively with colleagues at all levels.
• Clear and thoughtful communication, both written and verbal that has impact.
• Strong analytical skills, with the ability to turn data and feedback into practical action.
• Strong facilitation and influencing skills, with the ability to encourage participation, build commitment and support progress.
• Collaborative and relationship-focused approach, with the ability to build trust and work effectively across teams , functions and entities
• Strong planning and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A genuine commitment to inclusion, respect and creating a positive and meaningful colleague experience.
• Proactive, pragmatic and solutions-focused, with the ability to balance empathy with delivery.
• Background in employee engagement, inclusion, employee experience, organisational development, HR or a related People role.
• Hands-on delivery of managing engagement surveys, listening activity and action planning.
• Involvement in initiatives focused on colleague voice, wellbeing, inclusion, recognition or internal communities.
• Confidence using data, feedback and insight to identify themes, inform decisions and track progress.
• Track record of working with stakeholders across functions and levels to deliver People priorities.
• Delivery of programmes, campaigns or projects from planning through to implementation and review.
• Exposure to award submissions, recognition activity or external benchmarking is beneficial.
• Knowledge of current thinking and good practice in engagement, inclusion and wellbeing would be advantageous.

What we are all about!

We are Doubtless Pet Care – a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).

We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.

We’re guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.

We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.

Department

HR

Contract type

Permanent

Hours

37.5

Salary

Competitive, dependant on experience