Learning & Development Operations Manager

Securitas; Milton Keynes; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Hybrid work (2 days in office)

Mentorship

Employee discounts

Give-back schemes

Job summary

Securitas in Milton Keynes is seeking a Learning & Development Operations Manager to lead governance, systems, and reporting that underpin learning across the UK. The role drives compliance, risk management, and continuous improvement while shaping organisational capability for the future.

You'll oversee learning operations, LMS, and learning technology, delivering insights to senior leaders and ensuring audit readiness. A prerequisite IQA qualification or Level 5 assessor capability is required.

Qualifications

• Significant experience in Learning Operations or Governance.
• Experience managing LMS.
• Understanding of compliance in regulated environments.
• Strong analytical and reporting skills.
• Experience leading operational teams.
• Excellent stakeholder management.
• IQA qualification or Level 5 assessor capability.
• Experience implementing learning technology solutions.
• Power BI or advanced reporting capability.

Responsibilities

• Lead UK Learning Governance & Compliance Framework.
• Own LMS and learning technology roadmap.
• Develop executive dashboards and compliance reporting.
• Drive continuous improvement and service quality.
• Provide regular compliance updates to senior leaders.
• Lead the Learning Operations & Compliance team.
• Collaborate with training providers and accreditation partners.

Skills

Governance

Compliance

LMS

Power BI

Stakeholder mgmt

Auditing

Leadership

Education

IQA qualification

Level 5 assessor

Tools

LMS

Power BI

Job description

Learning & Development Operations Manager

• Full-time
• Compensation: GBP 45000 - GBP 50000 - yearly

We’re Hiring: Learning Operations & Compliance Manager!

Location: Milton Keynes, Hybrid 2 days per week in office + Regular Travel.
Pay: £45,000 - £50,000 + Car Allowance
Hours: Monday - Friday, 37.5hrs
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

About the Role

We're looking for a Learning Operations & Compliance Manager to lead the governance, systems, reporting and operational excellence that underpin learning across Securitas UK.

This is a high-impact leadership role responsible for learning compliance, assurance, technology and continuous improvement, ensuring we meet our regulatory, contractual and operational obligations while building organisational capability for the future.

You'll provide strategic oversight of learning operations, compliance frameworks, reporting and learning technology, giving senior leaders the insight and assurance needed to make informed decisions and manage risk effectively. For this role, it is essential that applicants hold an IQA qualification and have the capability to assess learners up to and including Level 5 qualifications.

What You'll Be Doing...

Learning Governance & Compliance

• Own and develop the UK Learning Governance & Compliance Framework.
• Act as the subject matter expert for learning compliance and assurance.
• Maintain mandatory, regulatory and role-specific training requirements.
• Lead audit readiness and compliance assurance activities.
• Identify and mitigate learning-related compliance risks.
• Provide regular compliance updates and assurance to senior leaders.

Learning Operations

• Lead the national Learning Operations function.
• Drive operational excellence, continuous improvement and service quality.
• Develop lasting partnerships with training providers, awarding bodies and accreditation partners.
• Ensure learning services are efficient, scalable and customer-focused.
• Own the Learning Management System (LMS) and learning technology roadmap.
• Drive automation, digital transformation and process improvement.
• Develop executive-level dashboards and compliance reporting.
• Deliver insight that supports workforce capability planning and business decision-making.

Leadership

• Lead, coach and develop the Learning Operations & Compliance team.
• Build a culture of accountability, collaboration and continuous improvement.
• Influence stakeholders across the business to champion compliance and capability.

Please Note:This is a short overview of the role, not a full list of roles and responsibilities. It is intended to give you a good picture of the role.

What We're Looking For...

• Significant experience in Learning Operations, Learning Governance or Compliance.
• Experience managing and owningLearning Management Systems (LMS).
• Excellent understanding of compliance in regulated environments.
• Excellent analytical and reporting skills.
• Experience leading operational teams.
• Exceptional stakeholder management and influencing abilities.
• Must have an IQA qualification or equivalent experience with the ability to assess learner up to level 5.
• Experience implementing learning technology solutions.
• Power BI or advanced reporting capability.

Why Join Us?

This role offers the opportunity to:

• Own learning governance and compliance across a national organisation.
• Shape the future of learning operations and digital learning technology.
• Influence senior leaders through insight, reporting and risk management.
• Lead a team focused on delivering operational excellence.
• Play a critical role in protecting Securitas' licence to operate and supporting business success.

What Success Looks Like

As our Learning Operations & Compliance Manager, you will:

• Create visibility and confidence in learning compliance across the business.
• Deliver meaningful reporting and assurance to senior leaders.
• Drive innovation through learning technology and automation.
• Ensure audit readiness and strong governance standards.
• Develop a high-performing team that places customer experience at the heart of everything they do.

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.