Learning & Development Manager

Worldwide Flight Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Worldwide Flight Services is seeking a Learning & Development Manager to drive our L&D strategy across a multi-site operation from our London Heathrow office. You will lead a 7-person team including L&D Specialists, Skills Trainers, and a Digital Learning Developer.

You will own the LMS, shape the mandatory training framework compliant with regulations, and spearhead digital learning initiatives including e-learning and micro-learnings to support business goals.

Qualifications

• Relevant qualification in Education and Training.
• Experience using Success Factors LMS desirable.
• Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
• To be innovative and change-driven.
• Strong influence and collaboration skills.
• Excellent relationship builder and leadership capabilities.

Responsibilities

• Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
• Own the Learning Management System ensuring accuracy of records and efficiency of processes.
• Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
• Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
• Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
• Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
• Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
• Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
• Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
• Produce reports and metrics to monitor the effectiveness of learning activities.

Skills

Leadership

Stakeholder management

Team management

Learning & development

Change management

Collaboration

Education

Education and Training qualification

Tools

SuccessFactors LMS

Job description

Learning & Development Manager

Department: Human Resources

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Head of Learning & Engagement

Description

We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.

This is an on-site based role located at our London Heathrow UK Head office.

Your main responsibilities on a day to day basis will be:-

• Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
• Own the Learning Management System ensuring accuracy of records and efficiency of processes.
• Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
• Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
• Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
• Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
• Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
• Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
• Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
• Produce reports and metrics to monitor the effectiveness of learning activities.

To be successful in this role you will need:-

• Relevant qualification in Education and Training.
• Experience using Success Factors LMS desirable.
• Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
• To be innovative and change-driven.
• Strong influence and collaboration skills.
• Excellent relationship builder and stakeholder management.
• Strong leadership capabilities.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.