Learning & Development Consultant (Contract)

Lycetts; Newcastle upon Tyne; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Lycetts Insurance Brokers, part of Benefact Group, seek a Learning & Development Consultant on a 6-month fixed-term contract. This flexible UK-based role offers collaboration across the business, with occasional travel to the Newcastle head office for key meetings and workshops.

You will support the L&D Manager by leading the analysis, design and development of two learning projects, creating frameworks and pathways that align with business strategy, regulatory requirements and organisational

Qualifications

• Experience in Learning & Development or training design
• Strong understanding of learning needs analysis and programme evaluation (e.g., Kirkpatrick)
• Stakeholder management across multiple offices and teams
• Project management and delivery-focused with good organisation
• Ability to design learning frameworks and pathways for regulatory environments
• Experience creating learner-centric learning pathways and materials

Responsibilities

• Design and develop onboarding and induction pathways for new starters, collaborating with HR, Compliance and leaders
• Develop a framework of learning for client-facing roles across sectors and experience levels
• Create routes to competence and source learning solutions aligned with regulatory requirements
• Establish and maintain learning evaluation metrics (completion, satisfaction, outcomes)
• Update and curate the learning library and resources with version control
• Support L&D administration, communications, attendee management and platform administration

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: 6 month fixed-term

Location: Flexible UK location, with occasional travel to our Newcastle head office.

About The Role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Learning & Development Consultant to join on a contract basis. This flexible, UK-based role offers the opportunity to collaborate with colleagues across the business, with occasional travel to our Newcastle head office for key meetings and workshops.

Supporting the L&D Manager, you'll lead the analysis, design and development of two key learning projects, partnering with stakeholders to create learning frameworks, syllabuses and pathways that align with business strategy, regulatory requirements and organisational values. You'll also identify or develop effective learning solutions and ensure clear measures are in place to evaluate their success.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What You'll Be Doing

• Design and develop pre/onboarding and induction pathway for all new starters (including mandatory learning), partnering with Benefact Group and Lycetts’ HR, Compliance/Risk and functional leaders, including support and guidance for line managers, and updating of associated communication tools
• Work with business stakeholders to develop a framework of learning for client facing roles – across sector and experience (including regulatory/role-specific requirements), partnering with HR, Compliance and functional leaders to include knowledge, skills and behavioural elements)
• Design and develop a route to competence and source associated learning solutions for client facing roles (including regulatory/role-specific requirements), partnering with HR, Compliance and functional leaders
• Establish and maintain robust learning evaluation and MI (completion, assessment, satisfaction, behavioural change and outcomes) as part of the learning design process.
• Update, contribute and curate the technical learning library and resources (policies, guides, playbooks, recordings), ensuring version control, accessibility and alignment with business standards.
• Operate within L&D administration and governance (learning calendar, communications, attendee management, platform administration and supplier invoicing) ensuring an efficient colleague experience.

What you’ll need to have

• Demonstrable experience in a Learning & Development role, ideally within insurance, financial services or another regulated environment.
• Strong understanding of learning needs analysis, programme design, facilitation, evaluation and continuous improvement (e.g., Kirkpatrick or similar).
• Working knowledge of competence and compliance training expectations in regulated businesses (e.g. role-based competence, CPD, evidence/records and audit readiness).
• Strong stakeholder management skills; able to challenge constructively, influence priorities and agree practical solutions across multiple offices and teams, at all levels.
• Experience in designing learning capability frameworks for both technical and generic learning
• Experience in designing innovative and immersive learner centric learning pathways and associated learning solutions
• Organised and delivery-focused with strong project management skills and the ability to manage competing deadlines.

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

Directory of Social Change’s UK Guides to Company Giving 2017-26