Learning & Development Administrator

South Western News UK; Longparish; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free travel on SWR services

Free travel for spouse/partner and/or

75% discount on other train companies

Full training and development

Excellent pension scheme

Job summary

South Western Railway (SWR) is seeking an organised administrator to support the Learning and Development team. You will handle attendance on training courses, maintain records, and generate KPIs, while ensuring GDPR compliance and coordinating with internal and external stakeholders.

You will manage the training diary, process orders for stationery, and assist with room bookings and course preparation, contributing to a smooth training operation.

Qualifications

• Minimum GCSE in Maths and English Grade A-C or equivalent.
• An interest in Learning and Development would be advantageous.
• Experience of working in an office environment and administration.
• Good working knowledge of a range of IT systems and packages.
• Ability to communicate with people at all levels both verbally and in writing.
• Ability to work as a team and co-share the responsibilities of this busy role.
• Proven evidence of continuous improvement activities.
• Attention to detail.
• Ability to work to a high standard in pressurised situations.

Responsibilities

• Manage the arrangements, including all documentation associated with employee's attendance on training courses, including release from duty as required.
• Update employee records on relevant systems.
• Maintain accurate training information and produce training reports in line with requirements, such as trackers and production of KPIs.
• Ensure compliance with General Data Protection Regulations in all activities.
• Communicate with internal and external stakeholders as required.
• Manage and maintain the training diary and rosters.
• Ordering of stationary and others stores, maintaining stock levels.
• Create and process purchase orders associated with ordering of stationary, stores and training providers.
• Book lunches for training.
• Course preparation activities as required by the training team.
• Booking rooms internally and working with external providers to meet our requirements.
• General Health & Safety of the training and office environment
• Take ownership and responsibility for own areas of work and continuously look to improve processes and practices

Skills

Office administration

Communication

Teamwork

Attention to detail

Continuous improvement

Pressure management

Education

GCSE Maths & English A-C

Tools

IT systems

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

Provide professional and comprehensive administration support to the Learning and Development team. This role will primarily interface with colleagues within the HR Function but will be required to interface with other functions across the business in the process of arranging attendance on training courses

Your main responsibilities will be:

• Manage the arrangements, including all documentation associated with employee's attendance on training courses, including release from duty as required.
• Update employee records on relevant systems.
• Maintain accurate training information and produce training reports in line with requirements, such as trackers and production of KPIs.
• Ensure compliance with General Data Protection Regulations in all activities.
• Communicate with internal and external stakeholders as required.
• Manage and maintain the training diary and rosters.
• Ordering of stationary and others stores, maintaining stock levels.
• Create and process purchase orders associated with ordering of stationary, stores and training providers.
• Book lunches for training.
• Course preparation activities as required by the training team.
• Booking rooms internally and working with external providers to meet our requirements.
• General Health & Safety of the training and office environment
• Take ownership and responsibility for own areas of work and continuously look to improve processes and practices

As a minimum, you will need to have:

• Minimum GCSE in Maths and English Grade A-C or equivalent
• An interest in Learning and Development would be advantageous
• Experience of working in an office environment and administration
• Good working knowledge of a range of IT systems and packages
• Ability to communicate with people at all levels both verbally and in writing
• Ability to work as a team and co-share the responsibilities of this busy role.
• Proven evidence of continuous improvement activities
• Attention to detail
• Ability to work to a high standard is pressurised situations

About the location

Basingstoke Train Station is an essential hub in the South Western Railway network. It offers a convenient link between the Southwestern counties of Bournemouth, Portsmouth & Southampton to London, Reading and Birmingham. It is a busy station with 5 platforms and is the home of Inspiration Junction, out Customer Experience training centre. It is also a short walk to Basingstoke Campus, a state-of-the‑art training facility and office space shared with Network Rail.

Working pattern

You will work on average 37 hours per week. Monday to Friday. 09:00 - 16:24

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR.

Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/