Learning Design Lead

VELOCITY MOBILE LTD.; Nottingham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Pension scheme

Private medical insurance

Enhanced parental leave

Funding for external qualifications up

5,000 GBP funding for external quals

Performance-based bonus

Job summary

Capital One is seeking a Learning Design Lead to guide a team of Learning Designers in Nottingham and India. You will design, develop and evaluate learning solutions that improve behaviours and performance, using a blend of online and face-to-face formats.

You will drive a modern blended learning strategy, work with stakeholders to create roadmaps, and leverage new technologies to enhance learning outcomes while ensuring accessibility and impact for diverse learners.

Qualifications

• Design and develop blended learning solutions across multiple sites.
• Lead a team of Learning Designers to deliver engaging trainings.
• Apply learning methodologies to measure behavioural and performance improvements.
• Utilise data from various sources to inform learning strategies.
• Create and update online and face-to-face learning materials.
• Experience in video and audio learning asset production.

Responsibilities

• Lead a team of Learning Designers across Nottingham and India.
• Design and develop a Blended Learning strategy to modernise training and increase effectiveness.
• Identify knowledge gaps and propose effective solutions.
• Maintain and evolve evaluation frameworks to demonstrate learning impact.
• Produce learner materials suitable for UK and India audiences.

Skills

Learning design

Instructional design

Team leadership

Video production

Audio production

Data-driven decisions

Stakeholder management

Tools

Storyboarding

Scripting

Filming plans

Job description

As a Learning Design Lead, you and your team will design, develop, and evaluate solutions that make a difference. Working across complex subjects, simplicity and clarity will be at the heart of what you do, whilst using a range of tools to make sure learning is engaging and memorable. You'll be inquisitive, find real business problems, and apply learning methodologies to create measurable solutions that showcase improvements in behaviours and/or performance. Passionate about learning, you'll strive for Capital One to be known for the quality of its training offer. Taking industry best practice, expertise in the team, and your own experience, you'll be bold in testing new solutions and strategies to improve what we offer. So if you want to be part of a team that aims to create and embed a culture of learning and development, then the role of Learning Design Lead could be what you've been looking for. What you will do:

• Lead a team of Learning Designers responsible for meeting the needs of our frontline teams in Nottingham and across India
• Design and develop a Blended Learning strategy to modernise our training offer and increase its effectiveness
• Utilise new and existing tools alongside feedback from operational departments to identify knowledge and skills gaps, proposing effective solutions
• Continually invest in the team's evaluation framework, highlighting the value your team provides
• Create and update online and face to face learning materials
• Write learner facing materials to a desired reading age, appropriate for learners in the UK and India
• Produce video and audio learning assets (recording and editing). 4+ years of professional experience in training, learning and development or instructional design
• Experience of leading a team of Learning Designers or a similar discipline
• Experience of implementing and embedding new technologies to enhance the effectiveness of learning
• Experience of using data from various sources to inform future learning strategies
• Experience of working with stakeholders to create roadmaps and implementation plans across complex subject matters
• Extensive knowledge of the learning design process, including defining learning outcomes, storyboarding, scripting, filming plans, and evaluation. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is availablehere.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people.

Building diverse and inclusive teams is the right thing to do and the smart thing to do.

We want to work with top talent: whoever you are, whatever you look like, wherever you come from.

We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core.

We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.

We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.

Capital One is committed to diversity in the workplace.