Learning And Improvement Manager

Royal Borough of Kensington and Chelsea; Winchester; Hybrid; GBP 51,000 - 56,000; Full time

Benefits offered by this job

Health Assured

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council is seeking an experienced Learning and Improvement Manager to lead Learning and Review across Adults' Health and Care. This role focuses on coordinating coroner-related work, safeguarding reviews and other statutory assessments, translating findings into practical service improvements for service users, carers and staff.

The role sits in a high-profile team, offering leadership, coaching and opportunities to shape reflective practice, learning culture and

Qualifications

• Current registration with Social Work England and a recognised Social Work qualification.
• Significant experience within adult social care, safeguarding or a related environment, including undertaking or supporting complex reviews, investigations, audits or learning activity.
• Strong knowledge of the Care Act 2014, adult safeguarding responsibilities, statutory review processes and the wider legal and professional framework.
• Excellent analytical skills, with the ability to identify themes, evaluate complex information and translate learning into meaningful service improvements.
• Outstanding written communication skills, with experience producing high-quality reports, statements and recommendations for a range of audiences.
• Experience of quality assuring work, providing professional challenge and supporting others to develop their practice.
• Strong coaching, mentoring and relationship-building skills, with the ability to influence across organisational and partnership boundaries.
• Excellent organisational skills, resilience and emotional awareness, combined with a commitment to strengths-based, person-centred and anti-discriminatory practice.

Responsibilities

• Lead and coordinate Learning and Review activity across Adults' Health and Care, including Coroners' work, serious incidents, Safeguarding Adults Reviews, Domestic Abuse Related Death Reviews and other statutory and non-statutory reviews.
• Undertake complex, sensitive and high-profile reviews and investigations, producing high-quality reports, statements, recommendations and learning outputs.
• Provide professional oversight, advice and quality assurance, ensuring review activity is delivered consistently, proportionately and in line with legal and organisational requirements.
• Identify themes, trends, strengths and learning from review activity, translating findings into practical recommendations, guidance, training and service improvements.
• Build and maintain effective relationships with HM Coroner's Service, Legal Services, safeguarding partners, operational services and other key stakeholders.
• Coach, mentor and support colleagues undertaking reviews, investigations and reports, helping to build confidence, capability and consistency across the Directorate.
• Use data, insight and performance information to monitor activity, evaluate impact, provide assurance and contribute to the wider priorities of the Principal Social Worker Team.
• Contribute flexibly to the wider work of the Principal Social Work Team, including developing and embedding guidance, training and practice frameworks that promote consistently high-quality social work practice across Adults’ Health and Care.

Skills

Analytical

Written communication

Coaching/Mentoring

Organisational skills

Relationship building

Education

Social Work qualification

Job description

Job Details:

Job Reference: HCC625180
Salary Range: £50,564 - £56,219 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 9 November 2026
Interview Date: 23 November 2026

The Role:

Joining our newly established Principal Social Worker (PSW) Team as a Learning and Improvement Manager, you’llplay a pivotal role in strengthening practice, learning and quality across Adults' Health and Care.

This specialist practice leadership role sits at the heart of our Learning and Review function, supporting the coordination and oversight of responses to Coroners' process, serious incidents, Safeguarding Adults Reviews, Domestic Abuse Related Death Reviews and other statutory and discretionary reviews. Working closely with colleagues across the PSW Team, operational services and partner organisations, you'll ensure learning is translated into meaningful service improvement that enhances outcomes for people who draw on care and support, carers and staff.

This role offers you a varied, high-profile and rewarding opportunity to influence practice across the organisation while helping to build a culture of reflective learning, continuous improvement and professional excellence.

What you’ll do:

• Lead and coordinate Learning and Review activity across Adults' Health and Care, including Coroners' work, serious incidents, Safeguarding Adults Reviews, Domestic Abuse Related Death Reviews and other statutory and non-statutory reviews.
• Undertake complex, sensitive and high-profile reviews and investigations, producing high-quality reports, statements, recommendations and learning outputs.
• Provide professional oversight, advice and quality assurance, ensuring review activity is delivered consistently, proportionately and in line with legal and organisational requirements.
• Identify themes, trends, strengths and learning from review activity, translating findings into practical recommendations, guidance, training and service improvements.
• Build and maintain effective relationships with HM Coroner's Service, Legal Services, safeguarding partners, operational services and other key stakeholders.
• Coach, mentor and support colleagues undertaking reviews, investigations and reports, helping to build confidence, capability and consistency across the Directorate.
• Use data, insight and performance information to monitor activity, evaluate impact, provide assurance and contribute to the wider priorities of the Principal Social Worker Team.
• Contribute flexibly to the wider work of the Principal Social Work Team, including developing and embedding guidance, training and practice frameworks that promote consistently high-quality social work practice across Adults’ Health and Care.

What we’re looking for:

You’ll be an experienced and credible social work professional with a passion for learning, improvement and practice leadership.

You'll bring:

• Current registration with Social Work England and a recognised Social Work qualification.
• Significant experience within adult social care, safeguarding or a related environment, including undertaking or supporting complex reviews, investigations, audits or learning activity.
• Strong knowledge of the Care Act 2014, adult safeguarding responsibilities, statutory review processes and the wider legal and professional framework.
• Excellent analytical skills, with the ability to identify themes, evaluate complex information and translate learning into meaningful service improvements.
• Outstanding written communication skills, with experience producing high-quality reports, statements and recommendations for a range of audiences.
• Experience of quality assuring work, providing professional challenge and supporting others to develop their practice.
• Strong coaching, mentoring and relationship-building skills, with the ability to influence across organisational and partnership boundaries.
• Excellent organisational skills, resilience and emotional awareness, combined with a commitment to strengths-based, person-centred and anti-discriminatory practice.

Take a look at our for more information about the Learning and Improvement Manager role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Be part of a newly established Principal Social Worker Team that is shaping practice excellence across Adults' Health and Care.
• Work on diverse, complex and high-profile cases that offer challenge, variety and professional fulfilment.
• Join a supportive, collaborative and highly skilled team that values professional curiosity, reflective practice and continuous learning.
• Help create a culture where learning drives meaningful and lasting change, improving outcomes for the people we support.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Practice Improvement Manager, Practice Development Manager, Quality Assurance Manager, Review and Improvement Officer, Quality and Assurance Officer, Learning and Development Manager, Safeguarding Adults Manager

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Learning and Improvement Manager

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact

For an informal chat about the role, please contact Marianne Mitchell, Deputy Principal Social Worker (PSW) on or Libby Crandon, Practice Excellence Manager on

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.