Learning and Development Manager

Butlin's; Skegness; On-site; GBP 50,000 - 70,000; Full time

Job summary

Butlin's in Skegness is seeking an Learning & Development Manager to lead the resort's learning strategy and team. You will coach staff, work with resort leaders to develop key skills, and drive the First 90 Days programme “Learning to Butlin’s” to life.

The role requires a passion for culture, collaboration, and creating engaging learning experiences that elevate guest and team performance across the resort.

Qualifications

• Operational experience in hospitality training
• Ability to design & deliver targeted learning sessions
• CIPD qualification or coaching qualification advantageous

Responsibilities

• Lead and develop the L&D team across the resort
• Design, deliver and evaluate learning programmes
• Collaborate with resort leaders to identify development needs and opportunities

Skills

Leadership

Learning & Development

Coaching

Communication

Education

CIPD qualification

Coaching qualification

Tools

LMS

Curriculum design

Job description

Overseeing the learning and development on resort, the L&D Manager will support the Butlin’s team to have a fulfilling and memorable career.

Whether you are leading a training session, working with resort leaders to develop their skills or specific skills within their teams, you will coach individuals on aspects of their personal development plans, so you will be able to build relationships quickly and inspire others to reach their potential.

The Learning and Development Manager is the custodian of our culture and learning on resort and will lead a team of L&D coordinators and support our team of resort Navigators to deliver our First 90 Days programme “Learning to Butlin’s”. You will be a role model that leads by example and supports our Navigators, who work across the resort, training and developing our team, and bringing our culture to life.

An eye for detail will be essential as you’ll set the standard for learning at Butlin’s from the basics of the training room set up, to your ability to identify the learning and development needs of departments and individuals. You’ll be easy to work with and be a natural collaborator, enabling you to work with others to produce training materials and effective and engaging sessions of the highest quality.

As someone who continues to work on their own development, you will be motivated by the opportunity to influence the positive trajectory of our teams’ careers, and you’ll work towards a consistently well understood and valued Learning and Development strategy.

Key Responsibilities

We are looking for a passionate and engaging individual who is able to communicate at all levels and will always role model the Butlin’s Values. You’ll not only be training our team and leaders to deliver the best possible service to our guests and team but also looking for new ways of developing people throughout their careers. Always listening out for opportunities for you to offer development solutions.

Although this role is based on resort here at Skegness, you will work closely with the L&D Managers at our other resorts and the central Learning and Development team. You will also have insight and influence on projects and strategies that will impact the whole of Butlin’s.

You’ll need to be versatile and be able to adapt quickly, as you will be providing learning on a vast array of topics from broad cultural or compliance training for all, to more specific unconscious bias or absence management workshops. (But don’t worry, we will show you how we do all of this here!)

You’ll impact team members right through to the resort leadership team, and all will be looking for advice, guidance and support that back’s up the Grow element of our Get, Grow, Keep strategy.

Consistency will be key, so you’ll do what you say you’re going to do and you’ll provide the resort team with a full training calendar, making it really easy for them to know what’s available.

Skills, Knowledge and Expertise

Operational experience within the hospitality industry as well as the ability to design & deliver specific training requirements would be the perfect match.

You may be CIPD qualified or hold a coaching qualification and whilst this is advantageous, we are much more interested in your experience, your mindset, and your approach.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!