Leadership Team

Butlin's; Skegness; On-site; GBP 25,000 - 34,000; Full time

Job summary

Butlin's Skegness is hiring for Supervisor Plus to lead a guest-facing team in a brand-new role. You’ll be hands-on, coaching in the moment, solving problems, and ensuring every guest leaves with a memorable Butlin's experience.

Reporting to a Manager, you’ll drive standards across accommodation and your chosen specialism, train your team, own audits, and turn feedback into real improvements on every shift.

Qualifications

• Leadership that delivers results and coaching of a team.
• Experience in delivering training and driving standard through behaviour.
• Strong guest-facing experience and problem-solving on the spot.

Responsibilities

• Lead from the front to keep the team focused and in the right place.
• Coach the team to meet targets and deliver five-star guest experiences.
• Own audits and uphold accommodation standards across departments.
• Ensure guests find what they need and respond to feedback with action.
• Champion Butlin's values and leadership behaviours daily.
• Connect plans to team delivery with clear, consistent communication.
• Develop relationships across the resort and central support teams.
• Support team members' onboarding, development, and PDPs.

Skills

Leadership

Team coaching

Guest service

Commercial mindset

Job description

Ready to step up? We’re hiring for Supervisor Plus at Butlin’s Skegness!

When: Wednesday, September 30th

*This event is offered once a successful phone screening*

What to expect on the day:

• Meet the Team: Chat informally with our senior leaders and managers about the Supervisor Plus opportunities.
• Explore the Resort: Take a look around our fantastic resort and see where you could be working.
• Fast-Track Your Application: If you like what you see, stay for our afternoon Assessment Centre and complete your interviewing process on the same day!
• Group Assessment: A collaborative team exercise with other candidates to show off your teamwork skills.
• Individual Task: A practical, hands-on exercise related directly to the role.
• 1-to-1 Interview: A relaxed, conversational interview with one of our resort leaders.

Bring your energy, your questions, and your CV. See you there!

Key Responsibilities

A brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you’ll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.

You’ll be hands‑on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.

Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most

What you’ll be doing

• Leading from the front — keeping your team focused, motivated, and in the right place at the right time
• Coaching the team to hit key targets, from add‑on sales to guest experience scores
• Owning CAFF audits in accommodation, and relevant audits in whichever department you’re supporting
• Making sure guests always find what they need, when they need it
• Keeping an eye on NPS and guest feedback, and turning it into real action
• Championing the Butlin's Values and Leadership Behaviours every day
• Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
• Building strong relationships across your resort, other resorts, and central support teams
• Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
• Turning every audit and observation into practical, visible improvement

Choose your specialism

Alongside your Accommodation focus, you’ll bring your energy to one of these exciting areas:

Be the face of a warm, welcoming dining experience. You’ll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.

Set the tone for a brilliant dining experience from the moment guests sit down. You’ll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.

Take the lead in one of our most safety-critical, high-energy environments. You’ll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.

We have a range of assistant manager positions in our F&B.

About you

You’re a natural leader who’s just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

You’ll bring:

• Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
• A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action
• Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
• A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team’s objectives

Why this role?

• A brand-new opportunity — help define what great looks like in this role
• Variety, every week — no two days the same, across accommodation and your chosen specialism
• Real influence — your coaching and decisions directly shape the guest experience
• Room to grow — develop your leadership skills across multiple departments and disciplines
• Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most
• Brilliant communication — able to connect with people at every level, from your team to senior managers to guests
• Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change

If you’re going for Splash, you’ll also bring:

• An NPQL (National Pool Qualification for Lifeguards) or equivalent qualification
• Previous experience working in a swimming pool environment
• Strong knowledge of pool safety

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That’s right, 'fun' is in our DNA, and we’ve been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you’re looking for a role where you can Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you’ll fit right in!